What are the responsibilities and job description for the VETERINARY CLINIC RECEPTIONIST (Richey Animal Clinic) position at Red Bluff Animal Hospital - Red Bluff Pet Resort -...?
VETERINARY CLINIC RECEPTIONIST (Full-Time)
The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.
The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide top-notch customer service and ensure that clients feel welcome and comfortable in our clinic
- Be attentive to client and patient needs
- Manage the appointment schedule and keep client and patient flow running smoothly
- Answer phone calls from clients with a smile and ensure that all messages get to the appropriate staff member
- Check-in clients upon arrival
- Monitor client flow from check-in to discharge
- Provide client education
- Assist in cleaning the hospital, including but not limited to: keeping reception desk area
- Process payments and close out client visits
- Generate a list and call and/or send reminders for post-operative and treatment checks and vaccinations
- Maintain proper documentation in the patient's medical record
- Properly manage the clinic's filing system
- Relay appropriate information to/from clients to doctors and/or management.
QUALIFICATIONS:
- High School Diploma or G.E.D.
- At least 1 year of customer service or job-related experience
- Spanish speaking preferred
- Pet industry experience a plus
- Must be able to safely lift 30 pounds
- Basic math skills
- Must be able to communicate effective verbally and in writing.
- Computer skills: Able to use Windows based computer systems, word processing, email,
program. Knowledge of Impromed Infinity a plus.
OTHER SKILLS:
Receptionists must possess good critical thinking and problem solving skills, compassion, a
positive attitude, follow-through and excellent communication and teamwork skills. Multitasking
and accepting constructive criticism is essential. Punctuality is expected.
Pay is dependent on pet industry and job-related experience.
