What are the responsibilities and job description for the Service Advisor/Writer position at Red Bluff Dodge Chrysler Jeep Ram?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional customer service. This role requires a strong understanding of automotive repair and maintenance, as well as excellent communication skills to facilitate effective interactions between customers and technicians. Must have at least 3 years experience with a proven track record of sales and customer satisfaction
Responsibilities
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay information accurately to the service team.
- Prepare detailed service estimates and invoices for repairs and maintenance.
- Schedule appointments for vehicle service and follow up with customers regarding their vehicle status.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Provide knowledgeable recommendations on automotive services, including oil changes, shocks, struts, and other repair needs.
- Assist in managing the workflow within the service department to ensure timely completion of repairs.
- Foster positive relationships with customers to encourage repeat business and referrals.
Requirements
- Minimum 3 years experience
- Strong background in automotive repair or mechanics is highly desirable
- Excellent customer service skills with a focus on building rapport with clients.
- Ability to communicate technical information clearly to non-technical customers.
- Knowledge of auto service management practices is beneficial.
- Strong organizational skills and attention to detail are essential for maintaining accurate records.
Join our team as a Service Writer and contribute to delivering outstanding service while enhancing your skills in the automotive industry!
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Red Bluff, CA 96080 (Required)
Ability to Relocate:
- Red Bluff, CA 96080: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000 - $100,000