What are the responsibilities and job description for the FOH Supervisor position at Red Brick Tavern?
Seeking a seasoned professional with extensive knowledge
and skills in overseeing all aspects of a restaurant's front-of-house
operations, including managing staff, ensuring exceptional customer service,
maintaining cleanliness standards, and smoothly coordinating dining room
activities, overseeing and delivering a positive guest experience through
effective leadership and problem-solving abilities.
Key aspects of an experienced FOH
manager:
Deep understanding of
restaurant operations:
Thorough knowledge of front-of-house procedures, including
seating arrangements, menu details, beverage service, and proper table
management.
Expert staff leadership:
Ability to effectively train, motivate, and delegate tasks
to a diverse team of servers, hosts, and bartenders.
Customer service
excellence:
Commitment to consistently delivering high-quality customer
service, addressing guest concerns promptly and professionally, and creating a
welcoming atmosphere.
Operational efficiency:
Expertise in scheduling staff, managing peak hours,
optimizing workflow, and ensuring smooth transitions between dining services.
Financial acumen:
Understanding of sales trends, labor costs, and inventory
management, contributing to profitability goals.
Problem-solving skills:
Ability to quickly identify and resolve issues related to
guest complaints, staff conflicts, or operational challenges.
Quality control:
Maintaining high standards for appearance, cleanliness, and
overall presentation of the dining area.
Adaptability and
flexibility:
Capacity to adjust to changing circumstances, including
unexpected guest volume or menu updates.
Responsibilities may include:
- Hiring, training, and evaluating front-of-house staff
- Managing reservations and guest seating
- Overseeing daily operations of the dining room
- Handling customer complaints and resolving issues
- Implementing and maintaining service standards
- Monitoring staff performance and providing feedback
- Collaborating with the kitchen team to ensure smooth service flow
- Maintaining compliance with health and safety regulations
The Red Brick Tavern is a Trendy Restaurant Destination offering Award Winning, Upscale Comfort Food, Craft Beer on Tap, Wine, Handcrafted Cocktails and Live Music!
