Teller I

Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe in the value of people over profit. If you’re looking for a place to start a rewarding career you can be proud of, then Red Canoe might be the place for you.

We’ve been a cooperative since 1937. That means any money we earn goes back to our members, not into the pockets of stockholders like a bank. For more than 80 years, we’ve held the traditions of credit unions near and dear to our hearts. We are not for profit, but for people.

Red Canoe Credit Union has 10 branches spread across Washington and Oregon. We even have members living in all 50 states. But Red Canoe is still a local credit union at its core. For us, being local means an ongoing commitment to go beyond serving our members and giving back to the communities we call home. At Red Canoe, we strive to make a difference in the lives of our neighbors. 

POSITION PURPOSE - Provides expert cashiering and other available services quickly and courteously. Presents a pleasing, professional image at all times. Creates opportunities to "cross-sell" the benefits and services of the credit union, referring members to appropriate personnel as needed. Maintains integrity and security of assigned cash funds. Develops and maintains exemplary public relations skills, and excellence in over-all job responsibilities. 

ESSENTIAL JOB FUNCTIONS 

Ø MEMBER FOCUS/TELLER DUTIES - Assist members with their accounts over the telephone, in drive up, or at the front teller line. Help them with transfers, withdrawals, deposits, Visa advances, address changes, counter checks, safe box entry, close account, skip payments, etc.  Adhere to check limit acceptance guidelines based on designated authority level. All items above the stated limit will require approval from the approved level of authority teller or above. Assist guest members with allowed shared branching transactions. Run totals to verify that incoming checks balance. 

Ø POLICY COMPLIANCE - To comply with the rules and regulations of the Credit Union, as well as department policy to minimize losses. Meet BSA and CTR compliance guidelines. 

Ø AGGREGATE TELLER BALANCING RECORD - Maintain over and short GL within acceptable limits. Account for all moneys assigned and handled. Maintain acceptable cash drawer limits. 

Ø SALES & SERVICE PERFORMANCE - Effectively refer products and services and their features and benefits as outlined in the CUNA “Creating Member Loyalty” program. Track referrals, member relations and contacts using the program software. Make quality product service referrals to existing members and non- members. Sales efforts may include, but not limited to, referrals, Sales and Service mystery shops, overflow incoming calls and out bound service calls. 

Ø DECISION MAKING AND JUDGMENT - The ability to make sound decisions that are timely, well researched and reflect an awareness of impact. Effectively identify potential fraudulent situations and negotiable items to prevent loss. 

Ø SELF/TIME MANAGEMENT - Work independently with minimal supervision and use effective time management, while maintaining control /oversight of all assigned projects and responsibilities. 

Ø TEAMWORK AND COOPERATION - Promote a positive, productive, and professional working environment. Engaging in the practice of cooperation, understanding, respect and sensitivity for coworkers and members alike. 

MINIMUM QUALIFICATIONS 

• High school diploma or equivalent. 
• Teller training or cash handling experience.  
• Basic office skills/minimum typing speed of 20 WPM. 
• Complete the appropriate Teller Pathway necessary for promotion. 
• Ability to hear by telephone and in person. 
• Ability to read English by sight; and, both speak and write English. 

Red Canoe Credit Union provides the following benefits to all employees.

• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Life Insurance
• 401K with employer match
• Wellness Program
• Flexible Spending Account
• PTO leave
• Paid Jury Duty Leave
• Paid volunteer time

A few more perks

• Annual logo wear allowance
• Gym Reimbursement
• Tuition Reimbursement for full time employees

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