Front Desk Agent, May 12, 2025

A job fair for all open positions during our 2025 season at Red Canyon Lodge will be hosted Friday April 4th and Saturday April 5th, from 10am - 6pm.

HERE AT RED CANYON LODGE, we strive to be the premier lodging resort in the Flaming Gorge Area. Our property was first established in the 1930’s and now boasts 21 cabins, 2 lakes, a full service restaurant, gift shop, stables with guided horseback rides and many more amenities to make your adventure memorable!

Our goal is to build a team of qualified associates who share the same passion and goals that we do at Red Canyon. Professionalism, comradery, integrity, and accountability are all values that are essential for all associates joining our team.

OVERVIEW

While working at our front desk, associates can expect to interact with all guests and associates on a daily basis. They are the first point of contact upon arrival and have ownership of welcoming guests, briefing them on the property, and other amenities that are offered at Red Canyon.

DUTIES & RESPONSIBILITIES

• Managing the mainstream platforms that power Red Canyon Lodge including ThinkReservations, ToastPos, Google Workspace.
• Communicate with guests in person, on the phone, and through the online systems regarding all reservations, future bookings, amenities, and property details. This includes answering the phone in a timely manner, responding to voicemails and messages, taking messages for management.
• Ensure all guest bookings are current and accurate including cabin information, booking dates, payments, deposits, and accurate credit cards are on file, phone numbers, email addresses and any other special accommodations the guests may have.
• Manage cash drawer and guest payments for all retail and booking transactions. Ensure cash handling is organized and nightly deposits are completed accurately.
• Assist fellow team members while participating in the structure of our daily, weekly, and monthly calendars including all events in the area and wrangler bookings.
• Manage front desk space including stocking office supplies, waivers, housekeeping needs, retail supplies, and ice cream supplies. Ensure space including desk, shelving, displays, and floor remain dust free, clean, and sanitized. Ensure all merchandise is kept folded, hung, faced, and wrinkle free.
• Manage all retail and grocery inventory ensuring stock remains shelf stable and all displays are tidy. Ensure the closet for backstock remains organized for maximum storage and all product remains rotated.
• Manage ice cream station including stocking and rotating products, scooping and filling cones, condiments, and other tasty treats for our guests. Keep the station clean and sanitized.
• Must have a current Utah Food Handlers Permit
• Manage daily tasks while working the opening, mid, or closing shift.
• Manage rental and adventure gear including inventory, liability waivers, and payments.

QUALIFICATIONS

• Due to our remote location, we require all associates to have their own vehicle
• All our positions require our associates to be physically able including lifting up to 40 pounds, standing for extended periods of time, walking long distances on rough grounds, as well as navigating both the lodge staircase and cabin stairs daily.
• Able to commit to season dates and regulations regarding employment.
• As we are seasonally based, all holidays and special events could be mandatory for associates.
• Ease of conversation skills while interacting with guests and can share familiarity of Red Canyon with confidence.
• Strong teamwork and communication skills with fellow associates
• Diligent and efficient at time management and punctual for shifts.
• Basic knowledge and experience in guest services and customer service.
• Flexibility regarding positions and duties including ability to solve problems and adapt to circumstances.

BENEFITS FROM RED CANYON LODGE

Spend your Summer working and adventuring in one of the most desired regions in Eastern Utah. Surrounded by Ponderosa Pines, our property features two lakes with free fishing, paddleboard and other equipment rentals, hiking/biking trails and horseback rides. In addition, you will receive 25% off our on-site restaurant and gift shop.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $12 - $16