What are the responsibilities and job description for the Plumbing Sales Coordinator position at Red Cap Plumbing?

Overview

About Red Cap Plumbing, Air, and Electric

At Red Cap Plumbing, Air, and Electric, we are committed to providing top-quality home services with a customer-first approach. We take pride in our integrity, professionalism, and dedication to excellence. As our company grows, we are looking for a Plumbing Sales Coordinator to support our plumbing sales team and ensure a seamless experience for our customers.

Position Overview

The Plumbing Sales Coordinator is responsible for coordinating plumbing sales operations, scheduling appointments, assisting with estimates, and maintaining excellent customer service. This role serves as the bridge between customers, technicians, and the sales team, ensuring a smooth and efficient sales process.

What We Offer

Competitive Pay : $20 per hour (based on experience).
Robust PTO Plan to support work-life balance.
Health, Vision, and Dental Plans for you and your family.
401K Retirement Plan with Company Match.
Life Insurance, Short-Term and Long-Term Disability.
Continuous Training & Career Development to help you grow.
A dynamic, collaborative, and fun work environment.
Coaching and support for career growth within the company.

Responsibilities

Sales Support & Coordination

Schedule and confirm plumbing sales appointments.

Assist in preparing and sending estimates, proposals, and contracts.

Track open estimates and follow up with potential customers.

Maintain accurate records in the CRM system and update sales reports.

Customer Service & Communication

Serve as the primary point of contact for plumbing sales inquiries.

Provide timely responses to customer calls, emails, and online requests.

Communicate effectively between customers, technicians, and the sales team.

Administrative & Process Management

Assist with invoicing, payment processing, and financing applications.

Maintain organized records of sales transactions, warranties, and service agreements.

Support marketing efforts related to plumbing sales, such as promotions and follow-ups.

Qualifications

Experience in sales support, customer service, or administrative coordination (home services industry preferred).

Strong organizational and multitasking skills.

Excellent verbal and written communication abilities.

Proficiency in CRM software, Microsoft Office Suite, and scheduling tools.

A customer-first mindset with a proactive approach to problem-solving.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Salary : $20

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