Field Services Manager

Field Services Manager

Company: Evergreen and Maker

Location: North Carolina

Reports To: President/Managing Member

Department: Installation and Customer Service

Evergreen Maker is a turnkey and wholesale provider of cabinets, countertops,

flooring, and hardware trim fixtures. Evergreen Maker is quickly becoming an

exclusive supplier for some of the largest builders in Charlotte & surrounding

markets. Our company is growing rapidly, and we seek a Field Services Manager

candidate to grow with us.

Position Overview

The Field Services Manager will oversee sales operations, drive revenue growth,

and ensure the highest quality standards in both products and installations.

This individual will manage client relationships, develop strategies for

expanding market share, and implement quality control processes to ensure

client satisfaction and project success.

Key Responsibilities

Installation & Field Operations Management

•Oversee daily field operations, ensuring efficiency in scheduling,

coordination, and job site execution.

• Supervise and support installation crews and subcontractors to

maintain timelines and quality standards.

• Develop and maintain installation checklists to standardize processes

and ensure compliance with contract requirements.

• Ensure materials are delivered on time and correctly staged for

installation at job sites.

Subcontractor & Trade Base Management

• Recruit, vet, and onboard new subcontractors and installers to meet

workload demands.

• Ensure subcontractors follow safety, quality, and contractual

requirements.

• Establish a rating system for subcontractors based on performance,

adherence to schedules, and customer satisfaction.

Quality Control

• Implement and enforce quality control standards for all products and

installation services.

• Conduct regular site visits to assess installation quality and compliance

with project specifications.

• Manage a team of quality control inspectors, ensuring consistent and

accurate evaluations.

• Address and resolve any quality issues swiftly to maintain client

satisfaction and uphold company reputation.

Scheduling & Logistics

• Coordinate field scheduling with the operations and warehouse teams

to optimize delivery routes and installation sequences.

• Identify and resolve scheduling conflicts to ensure smooth project

execution.

• Work with the purchasing and logistics teams to track inventory

availability for upcoming installations.

Safety & Compliance

• Enforce OSHA and company-specific safety protocols on job sites.

• Conduct periodic safety audits and training for installation crews.

• Ensure compliance with all local, state, and federal regulations

regarding construction site management.

Customer Service & Issue Resolution

• Serve as the primary point of contact for field-related issues, ensuring

timely responses and solutions.

Address installation defects, customer complaints, and service requests

to ensure client satisfaction.

• Develop and implement a warranty or service follow-up program to

reduce callbacks and maintain a positive client experience.

Technology & Process Improvement

• Implement and manage a field management software system to

streamline scheduling, reporting, and communication.

• Track key performance indicators (KPIs) related to installation

efficiency, defect rates, and job completion times.

• Work closely with leadership to improve operational processes and

enhance service delivery.

Qualifications

• Bachelor’s degree in Construction Management, or a related field.

• 5 years of experience in construction project and quality assurance

within the building materials or construction industry.

• Strong understanding of building materials, specifically cabinets,

flooring, door hardware, bath accessories, wire shelving, and shower

doors.

• Excellent communication, negotiation, and problem-solving skills.

• Proven track record in sales growth and quality assurance.

Key Attributes

• Reliable, punctual, and professional.

• High attention to detail with a focus on accuracy and safety.

• Strategic Thinking

• Leadership and Team Development

• Customer-Centric Mindset

• Project and Time Management

• Proactive problem-solver with strong decision-making skills.

What We Offer

• 401k with a Safe Harbor match formula of 100% of employee

contributions up to 3% of their compensation, then 50% matching

contribution of the next 2% of employee's compensation• 11 annual

company-paid holidays

• Paid time off

• Company paid holidays

• 100% Medical, Dental, & Vision insurance covered to the employee and their dependents

Ability to Commute/Relocate:

• Charlotte, NC: Ability to reliably commute or willingness to relocate before

starting work (required).

Work Location:

• Onsite | 4705 Entrance Dr. Suite D, Charlotte, NC 28273

Physical Demands:

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• Ability to sit and stand for extended periods

• Manual dexterity to operate a computer and other office equipment

• Ability to lift and carry

• Vision and hearing acuity to perform job duties effectively

• Maintain a valid Driver’s License

To apply, please submit your resume and cover letter highlighting your relevant

experience and qualifications. If you have any questions, please contact us at

brooke@redcedarco.com. We look forward to reviewing your application and

potentially welcoming you to our team at Evergreen and Maker.

Evergreen and Maker LLC. is an Equal Opportunity Employer.

We do not discriminate based on race, traits historically associated with race,

hair texture and protective hairstyles, color, national origin, ancestry, creed,

religion, physical and mental disability, genetic information, marital status, sex

gender, gender identity, or expression, pregnancy, sexual orientation age,

military or veteran status, or any other basis protected by applicable law.