Description
Who we are :
Red Clover is a New Jersey based outsourced strategic Human Resources firm managing the recruitment process on behalf of a client. This opportunity is for a community bank, founded in 1893 in Bergen County, which is one of New Jersey's oldest banks. Originally established to serve the employees of Bogota Paper Mills, it has grown from a small community institution to a trusted bank with seven branches across Northern New Jersey. Renamed in 1996, it expanded further through a merger in 2021, adding branches in Essex and Morris counties. Known for its strong community ties, the bank provides personal and commercial banking services, including mortgages, savings accounts, and business products, while maintaining a tradition of trust and exceptional service.
At Red Clover, we manage more than just the recruitment process. We work closely with our clients on a daily basis and cover all aspects of HR, which allows us to find the best talent to meet their unique needs.
About the role :
The Assistant Branch Manager is responsible for assisting in the daily operation and supervision of the branch and will assume total responsibility for the branch in the absence of the branch Manager. Someone in this role is responsible for providing exemplary customer service and assisting with the overall operations of the branch under general supervision and in compliance with established policies and procedures
All Assistant Branch Managers have a “home branch” but may be asked to cover for any of our other branches at any time. Being able to work at each of our locations is mandatory.
Key Responsibilities
- Assume full authority of Branch Manager, in their absence;
- Responsible for Branch Service Quality and efficiency :
Demonstrating exemplary customer service on a consistent basis when dealing with the public
Maintaining a professional attitude at all timesMaintains and enhances product knowledge on an ongoing basis to assist the public with all financial needsMakes recommendations to improve workflow, as needed.Responsible for Business Development and Sales Management function :Strives to attain Sales through active cross-selling of additional products and services
Probes for leads and further business when dealing with all customersAssist Branch Manager with business development efforts to reach local businesses and community-based not-for-profits, to promote community-mindedness and enhance deposit growthAssist and / or rectify all customer issues in an efficient, professional mannerResponsible for daily branch operations within stated policies and procedures, including establishing appropriate work standards, monitoring daily branch-related matters, and maintaining efficient and courteous employee performanceSupervise all training and development of branch personnel to ensure quality customer servicePrepare and monitor daily reports, assist in operating within budgetary means and appropriately approve transactions requiring an override.Comply and execute the Bank's BSA program, including Customer Identification program (CIP), ChexSystems and OFAC processing, observation of customer activity and completion of currency transactions reports as needed.Assist Branch Manager to develop and maintain a competitive focus within the branch, by encouraging staff to promote our bank’s product line through cross-selling bank productsFollow and oversee that all branch security and control procedures are being applied appropriately and effectively.Assist Branch Manager with the completion of Annual Staff ReviewsAssist Branch Manager with staff meetings for the purpose of exchanging new ideas, problem solving and learning about policies, procedures and new product developmentAttend all required training classes and meetingsResponsible for community involvement and local public relations activity (CRA), as requiredOther Job Functions
Perform any operations-related duties as neededRepresent the bank at community-based luncheons and dinners, as requiredVolunteer with community-based organizations, as neededAny additional Managerial assignments, as requiredSupervisory Responsibilities
Manages two subordinate supervisors who supervise a total of three employees in the Branch.Is responsible for the overall direction, coordination, and evaluation of these employees.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Skills, Knowledge and Expertise
Education and / or Experience
Bachelor's degree from a four-year college or university; and one to two years related experience and / or training; or equivalent combination of education and experience.Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Salary : $50,000
