What are the responsibilities and job description for the Part Time Field IT Engineer position at Red Clover HR?
Description
Overview :
Techromatic is a Managed Service Provider, but we aren’t your standard MSP. We are people who serve people, not faceless names behind a computer screen. Guided by our core values - Think Big Picture, Always Improve, Communicate Well, Attention to Details, and Deliver Outstanding Service - we provide solutions to business’s complex IT problems. We partner with customers in designing, managing and troubleshooting all aspects of their IT framework - from IT governance and policy making, to cloud services and networking, to computer software and hardware, to end-user support. Additionally, we are certified cyber security experts, leveraging our deep knowledge and experience to protect our customers from becoming the next victim of a cyber security attack. Techromatic is a better way to do IT!
Job Summary :
The Field IT Engineer is responsible for the delivery of IT services to Techromatic customers. You will function as a senior technical resource and manager on the technical team. This position reports to the COO of Techromatic.
The Field IT Engineer is a team player, who has had hands-on experience in dozens-if-not-hundreds of different IT environments, with a focus on SMBs. They’ve lived (and learned) through IT battles, experienced IT glory, and understand IT defeat. And have a great sense of judgment and responsibility.
The Field IT Engineer will build strong relationships and keep customer satisfaction high. They will be able to make smart / thoughtful recommendations based on the customer’s needs, capabilities, and constraints.
Key Responsibilities
- Respond to client sites for issues that require an in-person presence
- When not scheduled to be on site, responsible for the resolution of level II tickets and lower level tickets that need to be escalated
- Learn the customers environments, customer’s needs, and develop strategies to keep customer satisfaction high
- Troubleshoot local IT environments (Firewalls, servers, network, etc…), cloud environments, SAAS products, DNS, and administering these environments
- Develop a deep knowledge and understanding of all Techromatic systems and processes as well as our client’s systems and processes
- Maintain full knowledge and detailed understanding of outstanding work and projects via our PSA
- Demonstrate expertise in problem solving complicated issues to successful resolution
- Stay abreast of the latest developments, advances and trends in our industry
- Maintain excellent (and current) documentation
Skills, Knowledge and Expertise
Desktop Operating systems : Windows 10, and Mac OS 10 / 11
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Salary : $50
