Part Time Field IT Engineer

Department: RPA

Location: Croton-on-Hudson, New York (TCM)

Compensation: $50.00 - $100.00 / hour

Description

Overview:

Techromatic is a Managed Service Provider, but we aren't your standard MSP. We are people who serve people, not faceless names behind a computer screen. Guided by our core values - Think Big Picture, Always Improve, Communicate Well, Attention to Details, and Deliver Outstanding Service - we provide solutions to business's complex IT problems. We partner with customers in designing, managing and troubleshooting all aspects of their IT framework - from IT governance and policy making, to cloud services and networking, to computer software and hardware, to end-user support. Additionally, we are certified cyber security experts, leveraging our deep knowledge and experience to protect our customers from becoming the next victim of a cyber security attack. Techromatic is a better way to do IT!

Job Summary:

The Field IT Engineer is responsible for the delivery of IT services to Techromatic customers. You will function as a senior technical resource and manager on the technical team. This position reports to the COO of Techromatic.

The Field IT Engineer is a team player, who has had hands-on experience in dozens-if-not-hundreds of different IT environments, with a focus on SMBs. They've lived (and learned) through IT battles, experienced IT glory, and understand IT defeat. And have a great sense of judgment and responsibility.

The Field IT Engineer will build strong relationships and keep customer satisfaction high. They will be able to make smart/thoughtful recommendations based on the customer's needs, capabilities, and constraints.

Key Responsibilities

• Respond to client sites for issues that require an in-person presence


• When not scheduled to be on site, responsible for the resolution of level II tickets and lower level tickets that need to be escalated


• Learn the customers environments, customer's needs, and develop strategies to keep customer satisfaction high


• Troubleshoot local IT environments (Firewalls, servers, network, etc…), cloud environments, SAAS products, DNS, and administering these environments


• Develop a deep knowledge and understanding of all Techromatic systems and processes as well as our client's systems and processes


• Maintain full knowledge and detailed understanding of outstanding work and projects via our PSA


• Demonstrate expertise in problem solving complicated issues to successful resolution


• Stay abreast of the latest developments, advances and trends in our industry


• Maintain excellent (and current) documentation
  
  
  

Skills, Knowledge and Expertise

• Bachelor's Degree in computer science, information systems, or cyber security


• Minimum five (5) years overall current and hands-on expertise with:
  
  
  
  • Desktop Operating systems: Windows 10, and Mac OS 10/11
  
  
  • Physical and virtual server hardware
  
  
  • Understand computer networking/connectivity including the Internet, TCP/IP, and DNS
  
  
  • Azure directory services, including Intune RMM
  
  
  • Google Workspace and MS 365 Administration
  
  
  • Ubiquity Unifi Wifi equipment
  
  
  • Workstation peripherals (printers, scanners, etc…)
  
  
  • Microsoft Office software and plugins
  
  
  • 3rd party software applications running on Windows and Mac computers
  
  
  • Mobile devices - iOS and Android
  
  
  • Experience with Autotask PSA and Datto a plus