What are the responsibilities and job description for the Collections Manager position at Red Coats, Inc.?
Overview
We are seeking an energetic, positive, and results-driven Collections Manager to join our Accounting team. The ideal candidate will take ownership of all aspects of the collections process, demonstrating persistence and a willingness to take on additional responsibilities. This role requires an enthusiastic and detail-oriented professional with superb organizational skills. A precise and systematic approach, coupled with excellent Excel skills, will be crucial in managing the intricacies of our collections functions.
Responsibilities
Collections Management
- Oversee and manage the collections process to ensure timely payment of outstanding invoices.
- Formalize and execute the company's dunning process, adhering to industry best practices to achieve predictable and positive outcomes.
- Analyze and resolve customer billing issues and disputes promptly and effectively, demonstrating ownership of the resolution process.
- Act as the Highradius system administrator and superuser
Leadership & Collaboration
- Work closely with various internal and external stakeholders to streamline collections activities.
- Foster a collaborative and results-oriented work environment, contributing to a positive and energetic team culture.
Reporting & Analysis
- Generate precise and error-free reports on key collections metrics regularly.
- Analyze data to identify trends, assess policy effectiveness, and recommend improvements to optimize collections performance.
Qualifications
- Bachelor's degree in Finance, Accounting, or a related field is required.
- Professional certification (e.g., NACM or similar) is a plus.
Experience
- Minimum of 5 years of experience in collections, with a strong background in service provider, construction, or similar industry.
- Proven track record of successfully managing collections functions and driving improvements in accounts receivable performance.
Skills & Competencies
- Analytical Skills: Strong problem-solving abilities, capable of drawing accurate conclusions independently and making data-driven decisions.
- Communication:
- Excellent verbal and written communication skills, with the ability to tailor messages based on the audience and situation.
- Comfortable and proactive in making phone calls instead of relying on emails for collections efforts.
- Technology & Tools:
- Advanced Excel skills, with the ability to create and maintain complex reports.
- Proficiency in ERP systems, experience with Infor ISM and/or Highradius is a plus but not required.
Why Join Us?
- A collaborative and dynamic work environment that encourages professional growth.
- Competitive salary and benefits package.
- Opportunities to contribute meaningfully to the company's financial success.
If you are a motivated professional looking for an opportunity to make an impact, we encourage you to apply for the Collections Manager position today!
