Care Staff Supervisor

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for overseeing staff attendance, management, and responsibilities, and, as assigned, daily department operations. Must be able to perform all duties of care staff including protective oversight of residents, hospitality, and customer service, while ensuring residents and participants have a safe, stimulating and enjoyable experience. Employees assigned to this position will also assist with laundry, food service, and activities as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Demonstrate ethical and professional behavior that align with the values of Hilltop’s Assisted Living Communities (ALCs), including Service 1, how we treat each other, and Service 2, how we treat the residents. Service 1 and Service 2 is demonstrated by setting boundaries, being predictable, consistent, kind, and transparent.

2. Conducts oneself as a leader by taking ownership of the program and providing quality of care; commits to the betterment and growth of ALCs by offering solutions, developing processes, promoting communication with others, supporting communication from staff to management, prioritizing tasks, and actively participating in problem resolution.

3. Supervise staff functions such as scheduling, hiring, performance management, training, customer service, and resolving personnel matters. Promote staff development by seeking input, identifying strengths and weaknesses, and addressing behaviors constructively when needed. Document routine feedback on a regularly scheduled basis.

4. Maintain adequate staffing at all times based on work load, including covering for staff absences when needed.

5. Monitor and process staff timesheets for accuracy and overtime usage.

6. Provide general oversight of QMAP-certified care staff to coordinate/assign duties, review documentation, perform medication cart inventory audits, review medication disposal, and ensure accuracy of Medication Administration procedures and processes.

7. Communicate resident concerns, and recommend care plan changes to the appropriate individual; facility nurse, Care Coordinator or Manager, resident physician, department manager, etc.

8. Assist manager, when needed, with program inquiries which may require meeting with prospective families, maintaining and completing inquiry packets and forms, and entering and maintaining inquiry files in the current customer relationship management software.

9. Depending on assignment, may manage new program enrollments including reviewing, gathering, creating, and faxing information to physicians; ensures forms are returned.

10. Depending on assignment, may manage Census and Daily Schedule within the assigned department.

11. Assist in directing emergency situations and making decisions which are in the best interest of the resident and/or employee.

12. Depending on assignment, may oversee volunteers and attend volunteer meetings.

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.

EDUCATION & EXPERIENCE

High School Diploma or General Education Degree (GED), plus two years of related work experience or equivalent combination of education and experience. Some supervisory experience preferred. Minimum 18 years of age required.

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver’s License (required)
• CPR Certificate/First Aid Certificate (preferred)
• Qualified Medication Administration Personnel (QMAP) Certification (preferred)
• De-Escalation Training (preferred)
• Hilltop’s Transportation Certification (preferred)

Now Tell Us About You: Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 04/15/2025.

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

CLEARANCES & HEALTH REQUIREMENTS

The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check
• CBI Records Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Colorado Department of Regulatory Affairs (DORA) Check
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Tuberculosis (Tb) Skin Test
• N95 Mask Fit Test
• Influenza Vaccination
• Any other vaccination required by licensing

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits
• • The starting wage range for this role is $20.00 to $21.00 per hour.
  • Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2024/06/Benefit-Guide-FINAL-DRAFT-2024-2025-Compressed.pdf
• Part-time and full-time schedules that can fit your needs.
• • The schedule for this specific position is a full-time schedule of Wednesday 10:00p and Thursday - Saturday 10:00pm - 8:00am.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Education

• High School or better

Licenses & Certifications

• Driver License

• Certified Nurse Assistant
• Crisis Prevention Trng
• CPR/First Aid
• Hilltop Drivers Cert.
• QMAP