What are the responsibilities and job description for the IT Service Delivery Manager position at Red Cup IT, Inc.?
We are looking for an IT Service Delivery Manager who is responsible for overseeing the efficient and effective delivery of IT services to an organization's internal and external clients. This role combines project management, client relationship management, and technical expertise to ensure high-quality service delivery. An IT Service Delivery Managers play a crucial role in ensuring that IT services meet the needs of clients while maintaining high-quality standards and operational efficiency.
Key Responsibilities
- Manage client relationships and ensure their needs are met
- Coordinate service delivery across different teams
- Monitor service performance and identify areas for improvement
- Ensure compliance with service level agreements (SLAs)
- Oversee the delivery of interactive technology services to students, staff, and teachers
- Lead support for complex technical issues related to assigned applications and systems
- Analyze performance trends and recommend process improvements
Required Skills and Qualifications
Daily Tasks
