What are the responsibilities and job description for the Lead Project Manager- Client Services position at Red Games Co.?
Red Games is seeking a Project Manager to join our growing Client Services team. This role is responsible for ensuring timely internal/external project communication and project flow from kick off to launch — and beyond. Responsibilities include ownership of resourcing from the development team, monitoring daily project progress, proactively tackling potential questions, delays, and conflicts, coordinating team check-ins, client communications, and facilitating open dialogue on project status.
RESPONSIBILITIES
- Roadmap project goals and timelines to effectively communicate project status to leadership, team, and client stakeholders.
- Maintain consistent, clear, and positive client communications on such things as project updates and task prioritization.
- Organize team tasks across various project tools and development resources, including briefs, files, and documentation to increase project efficiency.
- Manage Project Management internal/external tools and/or dashboards.
- Work closely with multi-disciplinary teams, including production and development, to package and deliver project deliverables.
- Diligently follow client contracts and SOWs, with an eye towards managing out of scope requests (Change Orders).
- Proactively manage client feedback and review processes.
- Account Management is a part of this role as you are the face of the company with the client,
- Help navigate adjustments to existing schedules and commitments due to quick requests that need immediate attention.
- Assist in organizing and defining requirements for complex, multi-faceted projects.
- Work with other project managers to assess bandwidth and manage priorities between teams.
QUALIFICATIONS
Skills & Qualifications
- 6 years of PM experience (agency experience is a plus!)
- Agile methodology experience
- Highly skilled at organization and time management
- Competencies in project planning tools
- Expert ability to juggle multiple projects with many moving pieces while weighing priorities effectively
- Client service oriented and great interpersonal and communication skills
- Highly accountable, solution-oriented, and detail-oriented
- Technically savvy and proactive about independently staying on top of the latest digital and game industry trends
- Highly skilled in verbal and written communication
- Ability to identify and clearly communicate project risks
- Brings a consistently positive attitude and willingness to share ideas and solutions
- Team player and collaborator with good listening skills
