What are the responsibilities and job description for the PLM Dev Ops Business Systems Analyst position at RED Global?
We are actively seeking a Sr Senior Business Systems Analyst – PLM Dev Ops to work directly with the IT department. The Sr Senior Business System Analyst – PLM Dev Ops will be responsible for Dev Ops processes to support of the PLM suite which includes PTC Windchill and Thingworx systems. This role will enable automation opportunities when it comes to deployment, testing and monitoring of the system. Part of a multi-functional team in IT the role will support the roll out of changes and overall maintenance of the system to facilitate efficient system operation. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position.
Essential Duties and Responsibilities:
- Participate in Requirements gathering sessions to understand business requirements.
- Configure the system landscape to support the business requirements.
- Evaluate system schema and data models to perform data migration tasks.
- Develop customization in a supported programming language.
- Perform testing and validation of the software to the specifications.
- Perform and support integrations between PLM and ALM software.
- Respond to system failures, outages, and security incidents in a timely and effective manner.
- Articulate design considerations, trade-offs, and recommendations for technical solutions.
- Provide technical guidance and troubleshooting of issues in PLM software.
- Up to 20% travel required.
Education and Experience:
- Bachelor’s degree required
- At least Five years’ experience within IT or related Engineering support function required.
- Experience creating and maintaining automated deployment pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps to streamline the release process.
- Exposure to PTC products such as Windchill and Thingworx will be a plus.
- Previous experience in Pharma or Medical Device industry would be preferable.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Experience with Windchill or similar PLM software.
- Capable of troubleshooting software issues and debugging software programs.
- Exposure to PTC system build and pipeline deployment of software on specified hardware or cloud environments.
- Experience in build deployment using ant and infrastructure as code tools like Terraform or CloudFormation
- Experience in maintenance of test environments for various stages of development and testing.
- Exposure to load and stress testing to ensure system scalability and performance.
- Experience with software test cycles and collaboration with QA teams to identify, track, and resolve defects.
- Exposure to automated testing and development of automated test scripts using tools like Selenium, Cucumber, or JMeter.
- Experience with monitoring tools (e.g., Nagios, Zabbix) to track system health, performance, and resource utilization.
- Exposure to integrating PTC Windchill and ThingWorx with other enterprise systems (e.g., ERP, CRM, IoT platforms) using APIs or middleware.
- Ability to work comfortably with Engineering, Manufacturing, and Quality teams.
- Strong communication (written and oral) and presentation skills.
