Product Development Business Systems Analyst

We are actively seeking a Sr Business Systems Analyst – Product Development who works directly with the Engineering & Cross-Functional Organizations to support product quality system procedures and change control. And will serve as a liaison to support all digitization efforts and technology changes across the organization. Excellent communications and analytical skills, strong technical project management skills will be essential for this position.

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, and test technical solutions to enhance business processes.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate and lead Requirements gathering sessions to understand business requirements.
• Configure system landscape to support the business requirements.
• Develop customization in a supported programming language.
• Evaluate data, shares findings relevant to the business, and presents them in a manner that can bring effective change in a business using data analysis tools.
• Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment, including (where applicable):
• - Access administration and user onboarding.
• - Issue resolution, patching, and performance monitoring.
• - Reliability, backup, disaster recovery, and business continuity.
• - Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
• -Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
• Support user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities:

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Follow established methodology for the identification and documentation of business requirements.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams.
• Provide technical training assistance for users, applications programming team, and other staff.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Identify opportunities to innovate and differentiate us from our competition.
• Manage projects with cross functional teams and of global scope.
• Analyze requirements, design, and develop solutions, coordinate testing, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

Specialized Skills:

• Excellent communication and Presentation skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus.
• Experience in PLM and ALM systems is preferred.
• Professional certification in Agile methodologies, PMP, Microsoft is a plus.
• Business analysis certification (e.g., CBAP) is a plus.
• Previous involvement in the deployment or optimization of an ALM system and PTC products is a plus.

Education/Experience:

• Bachelor’s degree required.
• 5 years of relevant work experience required.