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Hotel Front Desk Representative

Red Hawk Casino
Placerville, CA Full Time
POSTED ON 1/6/2025 CLOSED ON 2/15/2025

What are the responsibilities and job description for the Hotel Front Desk Representative position at Red Hawk Casino?

DUTIES AND RESPONSIBILITIES

  • Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations. 
  • Registers guests, collects payment, and registers data regarding payment for expenditures.
  • Provides quotes for guests and upsell rooms whenever possible.
  • Performs all check-in and check-out tasks. 
  • Ensures all charges are applied to the correct guest account.
  • Resolves all guest disputes.
  • Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
  • Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
  • Provides administrative and program support to management and staff.
  • Greets all guests and ensures an exceptional customer service experience.
  • Contributes to a team effort and accomplishes related results as required.
  • Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs. 
  • Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
  • Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
  • Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
  • Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
  • Performs all other duties as assigned.

 

QUALIFICATION REQUIREMENTS

  • Hotel and casino industry experience preferred.
  • Knowledge of principles and practices regarding customer service in the casino/hotel industry.
  • High school diploma or general education degree (GED) preferred. 
  • Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level 
  • Strong attention to detail.
  • Must have ability to stand and/or walk for up to 8 hours per shift.
  • Must be at least 21 years of age.
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