What are the responsibilities and job description for the Housekeeper position at Red Hawk Casino?
DUTIES AND RESPONSIBILITIES
- The goal is to enhance customer experience by keeping our facility in clean and orderly condition to the standard within the time lines defined that exceeds guests’ expectations.
- Delivers quality service that meets guests needs
- Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations
- Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
- Stays informed on department and property knowledge and promotions
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.
- Maintains and cleans all equipment used throughout the course of a shift, as directed.
- Maintains proper documentation of all duties accomplished during a working shift, as directed.
- Reports all safety hazards or maintenance deficiencies for proper handling and in a timely manner. - Abides by all security measures.
- Greets all guests throughout shift with the proper salutation and pleasant expression.
- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
- Performs all duties in a quiet and orderly manner.
- Assists with department projects, as needed.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- Previous casino/hotel industry experience preferred.
- High school diploma or general education degree (GED) preferred but not required.
- Six (6) months of previous cleaning experience preferred.
- Ability to clean as directed at an acceptable performance rate.
- Ability to maintain a high level of confidentiality and professionalism.
- Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
- Applicants should possess exceptional interpersonal and communication skills
- Must have ability to stand and/or walk for up to 8 hours per shift.
- Must have the ability to lift, carry and transport up to 40 pounds.
