What are the responsibilities and job description for the Marketing Representative - PT position at Red Hawk Casino?
DUTIES AND RESPONSIBILITIES
- Assists with events and promotions from creation to execution.
- Ensures all property events and promotions are in compliance with gaming regulations.
- Assists with writing and distributing events and promotions notifications property-wide.
- Coordinates promotional collateral requests with the creative job process between design team and external departments.
- Coordinates with outside vendors for entertainment and promotions.
- Assists with promotional collateral and signage distribution and posting.
- Represents Red Hawk Resort Casino at community events (i.e. booth set up and staffing at fairs, festivals and other outside events.)
- Respond to guest complaints and/or inquiries promptly and courteously in person, by phone and by email.
- Assists with all on-property groups and events.
- Meet and greet groups upon arrival and maintain contact during event to ensure guest satisfaction.
- Assist with the set-up of new customer group files.
- Greets buses using Playersoft, which may include curbside booking in handheld.
- Assist with coordinating bus arrivals, and ensures a marketing representative or coordinator is available to greet all buses.
- Assist at gift redemption as needed.
- Interfaces with all levels of casino employees.
- Acts as a liaison with other departments and outside agencies.
- Explains the benefits of membership in the Rewards club, and assist guests with the membership process.
- Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
- Promotes exceptional guest relations, in order to achieve the desired level of guest service and satisfaction.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Conducts tours of property, as needed.
- Is held accountable for the accuracy and thoroughness of departmental records and reports.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- High school diploma required.
- At least one year of high level customer service or sales experience required.
- Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays.
- An individual must have the ability to:
- Effectively perform independently;
- Utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level (testing required);
- Effectively resolve problems, based on common sense use of reasoning ability;
- Manage multiple tasks simultaneously;
- Work in a very fast paced environment.
