What are the responsibilities and job description for the Security Shift Manager position at Red Hawk Casino?
DUTIES AND RESPONSIBILITIES
• Assists in the supervision of Security Officers on assigned shift.
• Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining team members, as needed.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility.
• Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
• Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed.
• Guards transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Directly supervises Shift Supervisors, Security Officers and EMTs on an assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma or GED required; an Associate of Arts degree in any field is preferred.
• Must have a minimum of one year of supervisor and guest services experience.
• Two years of experience in law enforcement or gaming security strongly preferred.
• Must be at least 21 years of age.
