What are the responsibilities and job description for the Sr Gaming Technician position at Red Hawk Casino?
• Handles floor repair and proper preventative maintenance of all EGDs, including cleaning, overhauls, etc., in accordance with gaming regulations.
• Handles the initial setup and checkout of new EGDs.
• Assists Management in the breakdown, relocation and setup of EGDs and stands of relocated EGDs.
• Assists Slot Floor people in verifying jackpots as needed when system is down (manual mode).
• Assists in ensuring EGD integrity when jackpots occur and at other times requested by Operations management.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Possess knowledge of moving mechanical parts, EGDs, electronics and electrical functions.
• Instructs Gaming Technicians and Apprentice Gaming Technicians on the technical aspects of gaming device repair.
• Performs immediate, periodic and overhaul maintenance on EGDs, equipment, hardware and peripheral attachments.
• Identifies and isolates electronic faults at board level.
• Assists floor personnel upon demand from time to time in guest service and disputes.
• Demonstrates proficiency in the use of test metering devices as well as use of all EGD test and troubleshooting equipment.
• Performs maintenance and repair functions to electrical/electronic faults on EGDs up to the printed circuit board level.
• Researches and diagnoses EGD malfunctions.
• Performs repairs and preventative maintenance of gaming systems (progressive systems and accounting systems)
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma or GED required.
• At least one year slot technical experience required.
• Electronics degree preferred.
• Must be able to frequently lift and/or move up to 100 pounds.\
• Must be at least 21 years of age.