Service/Project Coordinator- Alarms Division

Job Responsibilities: This performs a wide variety of duties required to maintain the efficient, day to day operations of the alarm department. The Service/Projects Coordinator should be a self-starter possessing time management, scheduling, sales, and leadership skills and experience.

Responsibilities

Specific responsibilities include (but are not limited to):

• Assist in managing and leading Service & Inspections for the Alarm Department in a professional manner; always looking out for the best interest of the Company
• Maintain an orderly departmental environment, including making sure team members are maintaining departmental records and file systems in accordance with the divisional directives
• Establish and nurture relationships with clients
• Answer all requests for service and provide solutions for special requests if needed. Ensure that the techs in the field are aware of any changes or special instructions.
• Maintain parts on hand inventory to ensure timely response to customer needs.
• Work on projects start to finish and be involved in customer follow up.
• Ensure all work scheduled is serviced, invoiced, and reported if needed.
• Make sure the customer is satisfied with the work completed.
• Constructively handle (or relay to your supervisor for the handling of) all customer complaints related to your department.
• Constantly strive toward continuing professional growth and work to improve your business skills.
• Honor all schedules and commitments
• Build new customer relationships while nurturing old relationships
• Assist with service bids
• Assist with part orders
• Answer, screen and transfer phone calls
• Gather job and billing data from customer
• Complete project/job setup for all new jobs in department – Job setup in Sage/Service
• Trade/Procore including SOV’s & Budgets.
• Maintain project Criteria Sheets and determine all items are completed by the respective associate
• Certified Payroll setup (working with accounting)
• Requesting COI’s and resellers permit
• Track project specific insurance certificates
• Creating and sending invoicing
• Answering customer questions regarding invoicing
• Credit card reconciliation
• Entering Purchase Orders
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails
• Invoice approval
• Fill out any contractual documents needed to facilitate a completed contract.
• Read through contracts searching for keywords – Certified Payroll, due date, invoices, pay apps, waivers, insurance requirements, OCIP, CCIP, retention
• Complete project close out upon completion of project

PREFERABLE CONSTRUCTION BACKGROUND

Essential skills

Excellent written and verbal communication skills, organization skills, adaptability, ability to multi-task, attention to detail, decisive and action-oriented, strong time management skills, self-motivated, strong customer service skills, team player, highly competent with productivity software (MS Office products, Cloud based platforms) and other computer applications. Knowledge of Sage and Service Trade a bonus.

Working Conditions

Expected working hours and conditions are as follows:

Monday – Friday 7:00am to 4:00pm in an office setting with normal working conditions.

Physical Requirements

Repetitive tasks including, but not limited to:

• Computer/tablet operation
• Sitting at a workstation or desk
• Email, telephone and direct communication.

Direct Reports

None

Salary Range: $26.00-$28.00 per hour Depending on Experience

Paid Time Off: 80 hours upon completion of 90-day probationary period

Holiday: 8 Paid Holidays

Health: Medical, dental, vision 100% coverage for employee after a successful completion of 90-day probationary period.