What are the responsibilities and job description for the Track Attendant position at Red Hawk Resort + Casino?
SUMMARY
A Track Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s Entertainment Center of Karting and Games high standards of quality Guest satisfaction.
DUTIES AND RESPONSIBILITIES
- Welcome visitors by greeting them in a friendly and positive manner.
- Project and articulate racing requirements and safety guidelines in a friendly and confident manner to Guests.
- Provide a safe racing experience for every participating Guest.
- Deliver energetic guest service with a sense of urgency.
- Conscientiously maintains, repairs and clean Karts, track and briefing areas.
- Process Guest races in the Point of Sale and Timing systems.
- Make sure karts are running and operating properly.
- Observe, instruct and monitor Guests for safety and guideline adherence.
- Assists with Guest recovery and notifies manager to ensure positive Guest experiences.
- Constant working knowledge of, product and policies and procedures.
- Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Knowledgeable of facility emergency procedures.
- Performs Opening, Running and Closing department duties as assigned.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- High School Diploma or GED preferred
- The desire and ability to be pleasant, upbeat and sociable throughout the workday.
- Work days, nights, holidays and weekends.
PHYSICAL REQUIREMENTS
- Walk or stand for extended periods of time.
- Must be able to lift up to 15 lbs. on a regular and continuing basis
- Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.
- The ability to communicate quickly and accurately
- The work environment may include bright, dim or flashing lights and loud sounds
- Requires manual dexterity to use and operate all necessary equipment
- Be able to understand, follow and maintain safety standards at all times
