What are the responsibilities and job description for the Cage Cashier position at Red Hawk?
DUTIES AND RESPONSIBILITIES
- Balances assigned bank accurately and held accountable to a high degree for any variances.
- Ensures Red Hawk Casino cash and non-cash asset protection.
- Cashes chips, tickets and gaming tokens into money for guests, in a courteous, timely manner.
- Cashes personal, business and travelers checks for currency.
- Prepares and processes tax documents and withholding, ensuring correct tax rate is applied.
- Pays out large jackpots.
- Complies with Title 31 requirements by tracking and logging cash transactions in excess of $3,000
- Redeems foreign currency, computing accurate exchange rates for the various currency received
- Processes marker issuance and buy-back transactions, providing quality service to each guest
- Counts and balances chips.
- Prepares chip fills for Table Games.
- Assists guests with enrolling in check cashing and Red Hawk line of credit
- Processes cash advances and gift card redemption.
- Verifies and reconciles guests' marker and deposit balances with the accounts receivable aging report
- Answers the phone, assists guests with any credit-related problems.
- Assists various departments in counting gratuities.
- Prepares and distributes cash to casino outlets and Team Member banks.
- Verifies all money drops and deposits money into appropriate accounts.
- Reconciles accounts.
- Processes markers, returned checks and guest deposits.
- Maintains various records of Main Bank activities.
- Pulls and counts mutilated money, preparing it to be returned to the bank.
- Processes bus buy-ins and promotional chips, verifies and redeems table bets.
- Pays out promotional drawings.
- Prepares cash fills for kiosks and cash recyclers.
- Performs all even exchanges between slot department and the cage
- Balances monies received and disbursed
- Verifies all cash, monetary instruments and IDs, capturing any suspicious or fraudulent items.
- Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, coin counter and calculator.
- Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
- Brings team member concerns and / or problems and unusual guest activities to the attention of the shift supervisor or manager.
- Trains new Team Members in all Cage areas while monitoring and reporting on trainees' progress.
- Held accountable to a high degree for errors and variances incurred during the training of new Team Members.
- Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
- Maintains guest service levels to established standards.
- Maintains a working knowledge of casino's current and upcoming special events in order to inform guests.
- Resolves minor guest conflicts, which relate to rewards.
- Assist guests with rewards questions.
- Redeems gifts for various weekly gift giveaways.
- Encourage guests to sign up for Rewards Club.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
