What are the responsibilities and job description for the Host(ess)/Cashier - PT position at Red Hawk?
DUTIES AND RESPONSIBILITIES
- Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
- Advises guests of waiting time (during reservation periods).
- Responsible for assisting and facilitating the restaurant seating and reservation system.
- Buffet environment : takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
- Ala carte environment : seats guest and presents menus.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Receives payment from casino guests in a prompt and courteous manner, if applicable.
- Adheres to established cash control policies and procedures.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Helps maintain podium by stocking supplies and cleaning as needed.
- Assists with special requests when applicable.
- Answers questions concerning food offerings, hours of operation, and pricing.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Monitors guests' needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service, if applicable.
- Utilizes guest's name when applicable.
- Maintains menu knowledge.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
