What are the responsibilities and job description for the Desktop Support Specialist_Saint Paul position at Red Knight Solutions, LLC?
Red Knight Solutions is currently seeking a IT Support Specialist in Saint Paul, MN.
This is a long-term potential CTH opportunity. The pay will be $23.00(W2). The conversion is typically around 6 months.
Job Title: IT Support Specialist
Job Description:
We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills. This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment. The successful candidate will be able to efficiently troubleshoot mobile devices, printers, and hardware-related issues, and be comfortable using tools like SCCM, imaging software, and ticketing systems.
Key Responsibilities:
- Provide technical support and troubleshooting for mobile devices and printers (local and network)
- Troubleshoot hardware issues such as no booting, FAN problems, and battery failures
- Manage and assist with conference room technology setups
- Support and troubleshoot using CMD commands
- Handle SCCM for massive installations and updates
- Work within a data center environment, with knowledge of network devices and patch cables
- Use imaging software to deploy operating systems and applications
- Assist with ticket management and resolution using ServiceNow (SNOW)
- Provide support for MS Office Suite applications and related issues
Qualifications:
- Strong experience in OSS and the ability to speak to this knowledge in an interview setting
- Hands-on experience troubleshooting mobile devices and printers (local and network)
- Proficiency with CMD commands and troubleshooting hardware issues
- Familiarity with managing conference room technology setups and SCCM for large-scale software installations
- Understanding of data center operations, including network devices and patch cables
- Experience with ticketing systems, specifically SNOW (ServiceNow)
- Proficient with the MS Office Suite and capable of troubleshooting related issues
Interview Details:
- The interview will be conducted via video and will last approximately 15 minutes
- Please dress appropriately from the waist up for the interview
- An invite will be sent prior to the interview time
Salary : $23
