What are the responsibilities and job description for the IT Support Technician_Hayward position at Red Knight Solutions, LLC?
Red Knight Solutions is currently seeking an IT Support Specialist in Hayward, CA.
This is a long-term potential CTH opportunity. The pay will be $23.00(W2). The conversion is typically around 6 months.
Job Title: IT Support Specialist
Job Description:
We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills. This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment. The successful candidate will be able to efficiently troubleshoot mobile devices, printers, and hardware-related issues, and be comfortable using tools like SCCM, imaging software, and ticketing systems.
Key Responsibilities:
Provide technical support and troubleshooting for mobile devices and printers (local and network).
Troubleshoot hardware issues such as no booting, FAN problems, and battery failures.
Manage and assist with conference room technology setups.
Support and troubleshoot using CMD commands.
Handle SCCM for massive installations and updates.
Work within a data center environment, with knowledge of network devices and patch cables.
Use imaging software to deploy operating systems and applications.
Assist with ticket management and resolution using ServiceNow (SNOW).
Provide support for MS Office Suite applications and related issues.
Qualifications:
Strong experience in OSS and the ability to speak to this knowledge in an interview setting.
Hands-on experience troubleshooting mobile devices and printers (local and network).
Proficiency with CMD commands and troubleshooting hardware issues.
Familiarity with managing conference room technology setups and SCCM for large-scale software installations.
Understanding of data center operations, including network devices and patch cables.
Experience with ticketing systems, specifically SNOW (ServiceNow).
Proficient with the MS Office Suite and capable of troubleshooting related issues.
Interview Details:
The interview will be conducted via video and will last approximately 15 minutes.
Please dress appropriately from the waist up for the interview.
An invite will be sent prior to the interview time.
Salary : $18 - $19
