Account Manager

Join Redline Plastics!

Are you ready to mold yourself into something great? If you love hands-on work, enjoy a challenge, and want to be part of an energetic, forward-thinking team, then Redline is the place for you! We’re not your typical workplace — we promise you’ll never be bored, and your ideas will always matter.

Why You’ll Love Working Here:

• Amazing Teammates: Our employees are the best, and we think you’ll love working with them!
• Work = Fun: We make sure every day is full of energy and excitement.
• Flexible & Understanding: Life happens, and we get that—so we’re flexible to help you balance it all.
• Bonuses? Yes Please!: Crush your goals like a ninja and get rewarded!
• Awesome Benefits:
  • 80hrs prorated vacation your 1st year - You can buy extra vacation days!!! / Get paid to recruit a Ninja / Onsite Nurse / Medical Insurance (with HSA) / Dental / Vision / Life Insurance / Short & Long Term Disability / 401k / Paid Holidays / Critical Illness / Accident Insurance / EAP / Gym Membership Reimbursement

The primary role of the Account Manager is to manage all aspects of the customer relationship. From a project management perspective, the Account Manager will develop, maintain, and distribute highly detailed project information to include timelines, customer specifications, and project status. The Account Manager has a critical function at the center of the product development cycle within the engineering effort. The Account Manager must be decisive in his/her actions, pro-active in solving scheduling and logistical problems, and possess the ability to effectively communicate with both internal customers (supply chain, sales, operations, engineering, management) and external customers (customers, suppliers).

On the customer relations side of this role, the Account Manager must work to develop strong relationships with new and existing customers to provide them with a comfort and confidence in selecting Redline Plastics as their supplier of choice. Current customer relationships must be further developed and cultivated to encourage continuous growth with those customers.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Creates and executes project timelines and revises as appropriate to meet changing needs and requirements.
• Schedule and conduct project meetings with customer on regular basis – creating and disseminating project information both internally to the appropriate team as well as the customer.
• Identifies resources needed and coordinate with management staff to assign individual responsibilities.
• Data Entry/Analysis/Processing: responsible for collecting, inputting, and updating data; analyzing and summarizing information; scanning, and creating reports.
• Develop project instructions and coordinate drawings to support the product development process.
• Ensures project documents are complete, current, and stored appropriately.
• Customer communication and interaction is required regularly during project development and execution.
• Visit new and existing customers regularly to develop and build strong relationships.
• Work with customers to resolve major issues and other quality or delivery concerns.
• Promote growth and entice customers to add more business to our portfolio by suggesting additional operations and products that we can help produce.
• Assist internal customer service as needed with issues that come up with accounts that are under the responsibility of the Account Manager.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

COMPETENCIES:

• Ability to read and understand engineering documents, drawings, and specifications.
• Must have an understanding of BOM structures.
• Strong relationship building skills.
• Ability to perform critical thinking and complex problem solving.
• Ability to work independently, be a self-starter and meet deadlines.
• Must possess a high attention to detail.
• Ability to work through difficult and complex situations in a methodical manner.
• Strong organizational skills for self and others.
• Ability to communicate concisely both through written and verbal interactions.
• Basic understanding of ISO 9001 preferred.
• Shows moral courage, integrity, openness, and honesty in all dealings.
• Ability to motivate without authority.
• Driver of projects to completion.

PREFERRED AND REQUIRED QUALIFICATIONS:

Education: 4-year degree in Engineering or related field preferred

Experience and/or Training: Prior experience in project and account management in a manufacturing and/or engineering environment desired. Familiarity with plastics, cut/sew products, and global sourcing is helpful.

Licenses/Certificates: No requirements

Technology/Equipment: Demonstrated knowledge in the use of current technology, Microsoft office products, and other manufacturing software.

PHYSICAL AND MENTAL DEMANDS:

• This position spends time sitting and walking through the plant environment as well as in an office setting.
• It is necessary for this position to occasionally climb stairs throughout the day.
• 20 lbs. occasional lifting.
• Manual dexterity is required to perform normal day to day functions.
• Must demonstrate patience to successfully work through frustrating challenges.
• Always presents self in a calm professional manner.
• Ability to wear appropriate personal protective equipment.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

The main working environment for this position is the standard climate-controlled office environment. Occasionally, this position will be exposed to the plant environment. The plant environment is partially climate controlled and may include on occasion, exposure to heat, cold, noise and odors. Personal protective equipment is required in appropriate areas.

This position may also occasionally be exposed to outdoor conditions for short spans of time. Occasional travel to visit customer and/or supplier sites is required. Estimated travel to be less than 25%.

The work environment characteristics described here are representative of those an individual would encounter while performing the essential functions of this position.