What are the responsibilities and job description for the Appointment Coordinator and Dental Receptionist position at Red Lion Dental?
About Us:
Red Lion Dental is a modern dental practice specializing in Invisalign, cosmetic, and comprehensive dentistry. We're committed to delivering exceptional patient care and experiences. Check out our website at www.redliondental.com to learn more.
Job Summary:
We're seeking a highly organized and customer-focused Appointment Coordinator/Dental Receptionist to join our team. As the first point of contact for our patients and leads, you'll play a vital role in ensuring an exceptional patient experience and driving business growth. Your primary responsibilities will include managing patient flow, contacting new patient and Invisalign leads as necessary, and handling administrative tasks.
Key Responsibilities:
- Qualify and set leads from online marketing for new patient appointments and Invisalign consultations
- Check patients in and out, ensuring all necessary paperwork is complete and up-to-date
- Make patient appointments following our scheduling template
- Take payments and manage patient financial transactions
- Answer phone calls, respond to messages, and provide exceptional customer service
- Ensure patients are informed about upcoming appointments through timely reminders
- Maintain accurate records, reports, and databases Collaborate with our dental team to ensure seamless patient care
Requirements:
- 2 years of experience in a dental receptionist or lead setting role
- Excellent communication, interpersonal, and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong organizational and time management skills
- Availability to work flexible hours, including evenings and weekends (as needed) Willingness to travel occasionally for continuing education and training opportunities
Nice to Have:
- Experience with online marketing and lead generation
- Knowledge of Invisalign and cosmetic dentistry
- Bilingual or multilingual skills
- Proficiency in dental software and technology
Compensation:
- Competitive base hourly rate
- Additional commissions for making appointments for Invisalign leads outside of normal working hours Opportunities for professional growth and development
What We Offer:
- Opportunity to work with a dynamic and growing dental practice
- Collaborative and supportive team environment
- Continuing education and training opportunities 401K with matching
How to Apply:
If you're a motivated and patient-focused individual who shares our commitment to exceptional dental care, please submit your application, including your resume and cover letter. We look forward to hearing from you!
About Red Lion Dental:
We are first and foremost a professional office with a personal touch. We are a platinum plus Invisalign provider, we love to help people feel more confident in their smiles and improve the health of their mouth at the same time. We use the latest technology to achieve great outcomes for our patients. For example, we're continuing to evolve out use of 3D printing to deliver even better care to our patients. We're committed to learning. Dr. Black has averaged over 100 credit hours of continuing education per year for the last several years.