Front Office Manager

Front Office Manager

A Front Office Manager oversees and manages the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing guest relations, and leading the front office team to provide exceptional service.

Key Responsibilities:

Supervising and Managing Staff:

• Oversee and manage the front office team.
• Train, coach, and motivate staff to provide excellent customer service.
• Schedule staff, ensuring adequate coverage and efficient operations.
• Evaluate staff performance and address any issues or concerns.
• Communicate effectively with guests, staff, and other departments.

Guest Relations and Customer Service:

• Maintain a positive and professional attitude.
• Ensure a smooth and positive guest experience during check-in, check-out, and throughout their stay.
• Address guest inquiries, complaints, and requests promptly and effectively.
• Maintain a high standard of customer service and ensure guest satisfaction.
• Identify and address operational challenges to improve efficiency and guest satisfaction.

Front Desk Operations:

• Oversee all aspects of front desk operations, including reservations, check-in/check-out procedures, and guest services.
• Maintain accurate records and reports related to guest bookings, arrivals, and departures.
• Ensure the front desk is well-stocked and organized.
• Process payments and ensure accurate cash handling procedures.
• Resolve guest complaints and issues in a timely and effective manner.

Other Duties:

• Assist with group bookings and special arrangements for VIP guests.
• Develop and implement new policies and procedures to improve operations.
• Monitor front desk security and safety.

Qualifications:

· Open availability, including nights and weekends, with flexibility to work on-call shifts and holidays.

· Previous experience in a customer service role and/hotel role, and demonstrated excellence in customer service skills: reliable, consistent, and courteous.

· Ability to communicate clearly and professionally with all departments, and guests.

· Strong attention to detail and organizational abilities.

· Ability to multitask and prioritize tasks effectively.

· Proficient in common computer skills, software applications, Microsoft Office suite, and software applications.

· Pervious experience with Opera.

· Bilingual is plus but not required.

Physical Requirements:

· Able to work in a continuously standing position for five or more hours.

· Frequent bending, stooping, and lifting of objects up to 50 pounds.

· Verbal communication, including speech and response to spoken questions.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift

Ability to Commute:

• Goodyear, AZ 85395 (Required)

Ability to Relocate:

• Goodyear, AZ 85395: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21