Front Desk Agent - Red Lion Inn

Salary Range

• Pay is based upon qualifications & experience of the candidate

Location

This is a Full-Time position located at The Red Lion Inn in Stockbridge, MA.  The Red Lion Inn is a property managed by Main Street Hospitality.  Position requires a person with a flexible schedule, that includes weekends, and holidays.

Benefits

• Paid Time Off
• Health Insurance
• 401K
• Continuing Education Reimbursement Program

Accommodate hotel patrons by registering and assigning rooms, providing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. 

Responsibilities

• The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests.
• Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances, or unhappy guests.
• Always comply with the Red Lion Inn standards and regulations to encourage safe and efficient hotel operations.
• Perform any other duties as requested by the Management or supervisors.

Qualifications

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. 
• Good communication skills  
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• On the job the employee must bend, squat, climb, kneel, and reach above shoulder level.  The employee will be exposed to high temperatures and/or high humidity during the summer seasons.  Maintaining stamina is a must due to heavy lifting and long busy days on their feet.