What are the responsibilities and job description for the Marli's at The Pollard Hotel - Server SUMMER SEASON position at Red lodge Hospitality?
https://www.thepollardhotel.com/marlis
Summer seasonal positions begin as soon as May! Breakfast, Lunch, Dinner, and Special Events
The Job: Step into the vibrant world of Marli's at The Historic Pollard Hotel and embark on an exciting adventure as a key member of our service staff! You'll be at the forefront of delivering top-notch customer service to our guests in our recently revamped restaurant. Our servers also have the opportunity to showcase their skills at a variety of special events, catering functions, and conferences both within the hotel. Whether it's a bustling brunch service or a glamorous gala, you'll be right in the heart of the action, creating unforgettable experiences for our guests.
Perks:
Free Family Gym Membership
Discounted Food and Beverage at ALL Red Lodge Hospitality Businesses
Hotel Perks Nationwide
Discounted Aflac Insurance
Aflac Accident Insurance
Holiday Bonus
Great tips! $$$$
Essential Job Duties: include the following; other duties may be assigned:
- Sincerely welcomes guests immediately upon entering the restaurant
- Provides exceptional customer service to guests as well as peers
- Performs opening and closing duties
- Prepares dining room, patio, bar, or conference space for guests by cleaning tables and setting decorations, condiments, candles, napkins, service plates, utensils, etc.
- Assists the team with laundry, silverware roll-ups, polishing glasses, and silverware
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helps patrons select food and beverages by presenting the menu, offering cocktails and appetizers, suggesting entrees, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions
- Transmits orders to the bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs, and special requests
- Keeps kitchen staff informed by noting the timing of meal progression
- Responds to additional patron requirements by inquiring about needs and observing the dining process
- Maintains table setting by removing courses as completed; replenishing utensils, refilling water glasses; being alert to patron spills or other special needs
- Concludes dining experience by acknowledging choice of restaurant, inviting customers to return
- Utilizes the TOAST app and handheld for placing orders and calculating payments.
- Assists the team in taking telephone and walk-in reservations
- Contributes to team effort by accomplishing related results as needed
Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- Kind, honest, and dependable
- Organized and efficient
- Ability to follow written and verbal instructions
Experience/Education Preferred
- High School diploma or equivalent
- 3-5 years of serving experience
- R.A.S.S. Certificate
- ServSafe Certificate
Physical Demands and Work Environment: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, talk, or hear. The employee must lift and move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. This job also requires the frequent use of stairs.
Work Environment: While performing this job, the employee is exposed to long periods of standing, walking, and stair climbing. The nature of hospitality requires employees to work weekends, holidays, and late hours.
The nature of the hospitality business requires employees to work weekends, holidays, and late hours.
