What are the responsibilities and job description for the System Support Administrator position at Red Mile Inc?
Job Description
Job Description
Description :
Red Mile team members are driven by their desire to create outstanding experiences for both our patrons and fellow employees. We pride ourselves on being a part of an organization whose focus is to bring world-class entertainment to those living in and visiting the “Horse Racing Capital of the World.” If you aspire to create memorable experiences, we invite you to explore our exciting and dynamic career opportunities.
Summary :
The System Support Administrator is an entry-level position, which will support all IT infrastructure for Red Mile employees and patrons. They will complete tasks that arise during day-to-day operations of the various computer systems and hardware. They will provide on-site administration for software users in a variety of work environments. They will occasionally participate in documentation and infrastructure improvement projects, as coordinated by IT leadership.
Essential Duties :
- Investigate, research, diagnose and repair IT hardware and software failures / issues. Document all findings / repairs via ticket system.
- Move and install computer hardware, software, audio-visual equipment, printers, phones, and other technology.
- Provide frontline preventive and corrective maintenance of desktop systems, printers, phones, network infrastructure, enterprise applications, audio-visual equipment, and other technology.
- Perform basic fiber / ethernet network and RF troubleshooting
- Provision user access accounts in various IT systems, according to department standards.
- Provide technical training for end users regarding computer and application use and procedures.
- Prepare and maintain technical documentation according to department standards.
- Serve as a liaison between end users and IT leadership to suggest system improvements.
- Perform other duties as assigned.
Requirements :
Education and / or Experience :
Skills Required :
Physical Requirements :
The employee must occasionally lift and / or move up to 40 lbs., while performing the duties of this job, the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear.
