What are the responsibilities and job description for the Hospitality Manager/Exclusive Club & Boutique Hotel position at Red Mountain People Company?
The Hospitality Manager of The John Hand Club will need to be a visible and accessible leader to both the members and staff alike. The Hospitality Manager will act as the leader, mentor and liaison between all staff and manage all areas of the club. Seeking an “owner’s mentality”, a clear presence and understating of CEO qualities and the ability to manage the club to a very high level of service and member satisfaction. This role will work to make The John Hand Club a business, social and recreational destination club for its members and their guests.
Responsibilities :
The oversight of the work of all employees, and of approved vendors
providing food service to members and guests at events held at the club. Emphasize a “member first” service culture that ensures member patronage and maximizes the use of the club’s facilities. "Setting the pace” for all employees and to actively promote a positive and safe work environment where teamwork and cooperation are emphasized.
Responsible for the financial guidance and reporting for all club operations - such duties involve the formulation of the club’s annual operating and capital budgets to be coordinated with the owners. Adhering to approved budgets and monthly financial reporting to owners.
The active promotion of the club to all members their families, business guests. Be a “presence” at the club and interact with members daily; actively soliciting member opinions and input as to the club’s facilities and services. Visibility and accessibility are paramount.
Possess a working knowledge of all facets of private club operations with emphasis on
hospitality services, guest room operations & service, membership growth, staff mentoring and training, and the ability to drive member usage through program development.
Demonstrate a reputation as an active and visible club leader, exhibiting a casual yet
professional image and responsive to member needs and feedback.
The positive representation of the club in the Birmingham Alabama community; assisting as needed in the recruitment, orientation and retention of new and existing members.
Ability and desire to “grow” the membership over time and work closely with ownership'
Requirements :
A minimum of five years as a General Manager, Assistant General Manager or Clubhouse Manager in a traditional, comparable private club setting. Candidates will have a working knowledge of all facets of private club operations with a strong emphasis on food and beverage, financial management, guest room management and staff recruitment & development. Candidates with prior experience in traditional, business-oriented clubs are preferred.
City Club or Guest Rooms experience is preferred
A Hospitality, Business Management or related degree is preferred
CCM designation is a plus
An outgoing and friendly personality with a high potential to identify with and embrace the club's culture.
Leadership skills with the ability to motivate staff with a commitment to quality and excellence.
Highly energetic self-starter with a "hands-on” approach to management. Loves connecting with people.
Excellent communication skills at all levels.
A strong sense of service with proven staff development and training skills.
Attention to detail with a sense of urgency.
The ability to function and meet goals established by the club owners.
The ability to see the “big picture” but also to have a critical eye for detail.
A career path marked with a logical progression of title and responsibility, stability of tenure and accomplishment.
The reputation as an effective and visible leader; exhibiting maturity, a positive image and disposition and superior communication and “people” skills.
The ability to attract, train, mentor and retain a talented and cohesive staff; able to effectively manage a diverse staff.
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