What are the responsibilities and job description for the Front Desk Manager position at Red Mountain Resort?
Overview
Red Mountain Resort, located in the heart of Southern Utah’s red rock canyons, is a premier destination for wellness, adventure, and relaxation. The resort offers a personalized guest experience that begins with a warm welcome at the Front Desk. The Front Desk Manager plays a key leadership role in delivering exceptional guest service while managing front office operations with efficiency and care.
Job Summary:
The Front Desk Manager oversees all aspects of front office operations including guest check-in and check-out, concierge services, bell support, and the coordination of the resort’s airport shuttle service. This position ensures a seamless, professional, and engaging guest experience while supervising and mentoring the front desk team. The manager will lead by example in providing a welcoming atmosphere and resolving guest issues promptly and professionally.
Job Specifications:
Onsite: Red Mountain ResortShift & Schedule Availability: Year-Round / Full-TimePay Range: $52,000 – $56,000/year plus management incentive program. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us:
- Resort Setting: Be part of a resort team focused on health, hospitality, and guest experience
- Leadership Opportunity: Guide a dedicated front office team in a serene and supportive environment
- Benefits & Perks: Comprehensive Health insurance, 401K, Flexible Time Away, wellness programs, and resort discounts
Responsibilities
- Manage daily front desk operations including check-ins, check-outs, room assignments, and guest services
- Supervise, schedule, and train front desk agents, concierge, and bell staff to ensure consistent service excellence
- Ensure all guest inquiries, requests, and concerns are handled promptly and professionally
- Coordinate and oversee the resort airport shuttle service, including scheduling, guest communication, and driver coordination
- Collaborate with housekeeping and maintenance teams to ensure timely room readiness and quality
- Maintain accurate records of guest interactions and financial transactions using property management systems
- Ensure compliance with safety procedures, resort policies, and hospitality standards
- Handle escalated guest concerns and act as the manager-on-duty when needed
- Develop and implement front desk training programs and SOPs
- Assist in forecasting, budgeting, and reporting for front office operations
Qualifications
- Minimum of 3 years of experience in front desk or hotel operations, with at least 1 year in a supervisory or management role
- Strong leadership, communication, and interpersonal skills
- Working knowledge of property management systems (e.g., OPERA, Maestro, or similar)
- Excellent organizational and multitasking abilities
- Flexible availability including evenings, weekends, and holidays
- Passion for guest service and a calm, solution-focused approach to problem-solving
- Ability to stand for extended periods and lift up to 25 lbs
Salary : $52,000 - $56,000
