Patient Financial Services Representative

Would you find joy in using your finance and accounts receivable experience to support a company making a difference in the lives of others? Are you able to provide compassionate support and understanding while navigating complex billing situations? Red Oak Recovery might be the perfect fit for you! Red Oak Recovery (Asheville, NC) is a clinician-run treatment program with three campuses established to serve the needs of our clients. Our Red Oak campus offers a unique blend of clinical rehabilitation, 12 step addiction recovery, proven addiction therapy services, family counseling, and experiential and adventure therapy. The Willows at Red Oak offers a sanctuary for young women to focus on healing and help prepare them for fulfilling, post-treatment lives. Foothills at Red Oak, our adolescent treatment program for boys, treats trauma, mental health issues, substance abuse, grief and loss, and process addictions.

We provide an enriching and experiential program that helps people improve their lives. Using a holistic approach, our team supports clients on their path to self-love, self-acceptance, and self-awareness. Working closely with the Patient Financial Services Manager, the Patient Financial Services Representative plays a crucial role in providing continuing support to our clients and their families. As this position speaks directly with our clients and their families, strong communication skills and confidentiality are a must. The ideal candidate has Quickbooks knowledge with a clear understanding of medical and insurance billing.

Responsibilities:

• Provide clear communication to all clients’ families regarding their financial matters including invoices, payments and payment agreements
• Create and send Superbills to clients
• Complete daily tasks of Accounts Receivable and collections, including preparing invoices and posting payments in QuickBooks and EHR systems
• Oversee incoming mail, post payments received in the main, scan and upload insurance correspondence
• Maintain client EHR files
• Answer family questions regarding insurance
• Verify client insurance and assist with utilization review as needed
• Assist with insurance procedures as needed and answer family questions regarding insurance
• Maintain financial controls to ensure all collections are done accurately and in a timely manner
• Assist Patient Financial Services Manager with Accounts Payable preparation and entry
• Provide documentation and assist with required client audits
• Participate in process improvement initiatives in accounting process
• Create helpful systems to easily maneuver through the accounting processes
• Coordinate and communicate with management on a regular basis
• Assist with phone coverage in a professional and knowledgeable manner
• Other related tasks and duties assigned by Patient Financial Services Manager

Employee Benefits

• Medical Insurance with Telemedicine options available to full-time employees after 30 days
• Vision & Dental insurance
• Voluntary Accident Coverage, Critical Illness Coverage and Hospital Indemnity Insurance options
• Employee provided Life Insurance and Voluntary Life Insurance options
• Retirement 401k
• Employee Assistance Program provided to promote employee wellness and a variety of services
• Desirable PTO & SICK
• Company paid professional development and training

Minimum Qualifications and Education Requirements:

• Associate's degree in accounting or 2 years of accounting experience
• Customer Service experience
• Clear understanding of medical and insurance billing
• Should be detail-oriented and adaptable to effectively complete several tasks under a deadline
• High level of proficiency in Microsoft Excel and Outlook

Preferred Skills:

• Experience in A/R and A/P
• Quickbooks knowledge
• EHR knowledge

Red Oak Recovery does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Red Oak Recovery complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.