Demo

Consumer Operations Specialist

Red Oak Technologies
Alameda, CA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

Join Our Team as a Consumer Operations Specialist!

Are you passionate about helping consumers and promoting financial inclusion? If so, we want to hear from you! As a Consumer Operations Specialist, you will be an integral part of our Go To Market team, working to resolve consumer inquiries and disputes with empathy and skill. This is a temporary role lasting 6 months, reporting to the Consumer Operations Manager.

Key Details :

  • This position is remote-friendly within the contiguous U.S.
  • Work hours align with the U.S. Eastern Time Zone.

What You'll Achieve in the First 1-3 Months :

  • Gain an in-depth understanding of our operational and support systems.
  • Engage directly with consumers to build relationships and understand their needs.
  • Start responding to and resolving consumer inquiries effectively.
  • Your Skills and Experience :

  • Minimum of 2 years in a client or consumer-facing role, such as online customer support or call center experience.
  • Exceptional verbal and written communication skills.
  • Familiarity with Salesforce Service Console, Zendesk, or similar customer ticketing software.
  • A high degree of consumer empathy and the ability to work independently.
  • Join Red Oak Technologies and let us assist you in finding your next career opportunity! Experience the difference with us.

    Red Oak Tech : Quality | Talent | Integrity

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