What are the responsibilities and job description for the Customer Service Representative position at Red Oak Technologies?
Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is a large electric lighting equipment manufacturer. They are looking for a Customer Service Representative to join their team. This role is a CONTRACT position. Position will be HYBRID. Candidates must be residing within commutable distance of San Jose, CA to be considered.
**HYBRID (3 days per week in-person)**
**3-month contract assignment possible extension**
Position Duties:
- Responsible for much of the order fulfillment process including but not limited to order related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
- Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
- Administer and enforce policies pertaining to pricing, sales orders, freight.
- Coordinate with the Credit Team to set up new customers and release on credit hold orders.
Position Requirements:
- Bachelor’s degree or relevant experience preferred.
- 3 years order fulfilment/customer service representative/ and/or sales operations experience in a technical, manufacturing environment.
- Experience working with sales representatives in a high-volume product environment.
- Excellent written and oral English communication skills.
- Thoroughness/Attention to Detail - Superior attention to detail with data entry.
- Flexibility – Ability to perform in a fast paced, dynamic work environment, meet aggressive deadlines, and work on a flexible schedule.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- MS Excel Proficiency – Create, manipulate, and format pivot tables.
- Able to perform VLOOKUP
- SAP
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
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