What are the responsibilities and job description for the Help Desk Analyst position at Red Oak Technologies?
ince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
“NOTE: If selected for this position, you are required to perform ALL work onsite"
Helpdesk Analyst - Mesa, AZ
Additional Preferred skills
• Certified Support Professional
• Cisco CCNA certification
• CompTIA A certification
• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.
Technical Support, 2 years, Is Required
Written Communication, 2-5 years, Is Required
Mac OS X, 2-5 years, Is Required
Time Management, 2-5 years, Is Required
Communication Skill, 2-5 years, Is Required
Problem Solving, 2-5 years, Is Required
iOS 2-5 years, Is Required
**Candidates must be able to work onsite at client, 5 days a week**
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
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Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone
