What are the responsibilities and job description for the Partner Account Manager position at RED RHINO?
Position: Partner Account Manager
Are you a multitasking maestro with a passion for creating exceptional experiences? As a Partner Account Manager (PAM), you’ll be the ultimate connector, communicator, and problem-solver for our valued partners. Think of yourself as the glue that holds relationships together—making sure every interaction is smooth, stress-free, and filled with WOW moments.
Pay and Perks:
- Starting Pay: $20 - $24/hr
- $6000 annual bonus potential
- Benefits: Full standard benefits for full-time employees.
About the Role:
- Lead Management and Scheduling
- Manage and prioritize incoming partner leads to ensure timely follow-up and engagement
- Coordinate and schedule customer appointments with accuracy, aligning with partner availability and preferences
- Communication Management
- Act as the primary contact for incoming partner inquiries, managing calls and texts with professionalism and efficiency
- Maintain clear, consistent communication to address partner needs and ensure satisfaction
- Issue Resolution
- Quickly identify, address, and resolve partner-related issues with a solution-focused approach
- Escalate complex problems to branch managers and teams appropriately while maintaining a positive, WOW-factor partner experience
- Partner Experience
- Provide partners with consistent personalized support and exceptional service
- Reinforce the organization’s commitment to partner success and collaboration
What We're Looking For:
- 1 year at RED RHINO preferred
- 2 years minimum in mid-level customer service or higher preferred
- A customer-first attitude that makes every interaction feel like a VIP experience
- Sharp problem-solving instincts to handle challenges smoothly and confidently
- Exceptional organizational skills and tech-savvy expertise to keep things running seamlessly
- A collaborative spirit and unwavering dedication to professionalism and integrity
- Strong verbal and written skills to engage confidently with partners, customers, and team members. Able to listen actively and communicate clearly and professionally.
- Passionate about providing outstanding service. Empathetic, responsive, and committed to delivering tailored solutions that exceed expectations.
- Quick thinker with the ability to resolve issues effectively. Thrives in dynamic environments and remains composed under pressure.
- Skilled at managing multiple tasks with precision. Comfortable using tools and systems to streamline work and boost efficiency.
- Collaborative, trustworthy, and respectful. Maintains confidentiality and consistently demonstrates professionalism in all interactions.
Drug screening and criminal background checks will be performed on all new hires. RED RHINO is a Drug-Free Workplace and Equal Opportunity Employer.
Salary : $6,000
