Veterinary Client Service Representative (Emergency Dept., Full Time)

Are you passionate about animals and providing exceptional customer service? Red River Animal Emergency Hospital & Referral Center, the region’s premier 24/7 emergency and specialty care provider, is seeking dedicated Client Service Representatives (CSRs) to join our emergency department team. If you have a positive attitude, thrive in a fast-paced environment, and are excited to make a difference in the lives of both pets and their families, we want to hear from you!

About Us:

Red River Animal Emergency Hospital & Referral Center has been serving the region for going on 20 years, providing top-tier emergency and specialty care to patients from all over. Our expert emergency service team includes full-time veterinarians, board-certified criticalists, licensed veterinary technicians, veterinary assistants, and client service representatives who work collaboratively to deliver exceptional care and customer service. We are committed to being a trusted partner for both our clients and our referring veterinary community.

Our CSR’s act as the Client Advocate, ensuring that each client experience matches the excellent care offered to their patients. This individual will work one-on-one with clients and hospital staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. This position is responsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and the medical staff to ensure the visit goes smoothly. CSR duties include but are not limited to, managing multiple phone lines, customer interaction and support, creating and managing client/patient accounts, maintaining patient medical records both internally and for referring veterinary facilities, explaining hospital policies and workflows to owners, processing and concluding patient invoices, balancing daily cash and credit card transactions, understanding and explaining alternative payment options, and pride management of the work environment.

Why Join Us?

• Impact: Be part of a compassionate team dedicated to improving the lives of pets and their owners.
• Professional Growth: Ongoing opportunities for training and career advancement within a dynamic, supportive environment.
• Team Environment: Work alongside a team of highly skilled and caring professionals who are passionate about delivering the best care possible.
• Competitive Pay & Benefits: Enjoy a comprehensive benefits package, including health insurance, paid time off, and more.
• Work-Life Balance: We offer 24/7 care, meaning shifts are designed to support a flexible and balanced schedule.

At Red River Animal Emergency Hospital & Referral Center, we take pride in our work and the relationships we build with both our clients and their pets. Join us and help make a difference in the lives of animals and their families every day!

Our benefit options include:

• Health Care Benefits (Medical, Dental, & Vision)
• 401k Retirement Plans
• Pet Care Discounts
• Uniform Allowances
• PTO
• Employee Assistance Program
• Shift Differentials (Add'l $5 for overnight shifts)... and more! *

*Most benefits start day one of employment!

We are looking to hire for full time Client Service Representatives at 40 hours a week. The shifts could include weekends, overnights, and holidays to fit the needs of our 24/7 facility. We are currently looking for persons with flexible schedules to fill the open positions we have. Must be 18 years or older to apply.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $18