Senior Program Manager - Digital & Restaurant Technology

The Sr. Program Manager role provides solutions to complex, high-impact business problems from project request through implementation of key strategic initiatives/programs. This role is focused on strategic Technology Programs that impact our Operations and Digital efforts. This includes a collection of interdependent technology projects that make up a larger Program portfolio. This role has ongoing accountability for all processes, resources, budgets, and deliverables related to projects/initiatives.

Essential Functions Of The Job

• Maintaining end-to-end ownership of multiple complex strategic initiatives/projects simultaneously and organize/prioritize them to meet the needs of Red Robin Restaurant Technology and Digital efforts (to ultimately deliver a guest centric experience).
• Scope and plan delivery of strategic programs in close collaboration with executive sponsors and stakeholders
• Resolves complex scope, budget and timeline conflicts, influencing executive-level sponsors as appropriate.
• Support business leaders during strategic business planning by gathering information required for business case development, creating project and resource plans, authoring requests for proposal, etc.
  
  

Relationship Management and Strategic Mindset

• Develop and maintains relationships with senior leaders and executives in the organization.
• Work with Executives and VPs to gain alignment on strategy, priorities, and execution and conduct regular updates to broader leadership team
  
  

Project/Program Management Methodology

• Develop project plans (including comprehensive timelines), which include defining milestones, tasks and activities needed to achieve project goals
• Maintain a strong external perspective about how other leading-edge companies are solving similar problems and challenges.
• Act as the point of contact for cross-functional teams involved in accordance with project timelines/schedules and drive participant engagement to gain commitment, drive decision making, and complete deliverable that advance projects forward toward completion.
• Helps to foster a culture of innovation and continuous improvement, contributing to the development of others.
• Support the change management process working across the business to ensure change acceptance is high.
• Identify and proactively manage program risk and collaborate with Product Teams to mitigate risks across the program portfolio.
• Develop and manage deadlines, budgets, and activities across assigned program(s)
• Manage multiple programs in tandem, understanding how to juggle competing priorities.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
  
  

Minimum Experience & Education

• Bachelors, Masters' or University Degree in a related field highly preferred; will consider candidates with equivalent combination of education, training and work experience. 5 years relevant experience
• Experience will include leading large, complex enterprise initiatives and programs with multiple work streams focused on solutions or outcomes.
• Experience across multiple industries or functional business areas.
• Experience within Consulting, Restaurant, Hospitality, or Retail industries is strongly desired.
• Proficiency with various project management methodologies, approaches, techniques and tools.
• PMP or equivalent certification is strongly desired. Scrum or Agile certifications are also desired.
• Excellent interpersonal/communication skills with professional staff, executives and the organization at large.
• Experience identifying, documenting and prioritizing requirements for business or technology projects.
• Solid experience driving and releasing changes impacting internal processes, products, and customers
• Professional leader who is skilled at managing competing priorities in a fast-paced environment
  
  

Minimum Required Competencies (knowledge, Skills, Ability)

• Experience in custom development, API and third-party software implementations and integration projects. Familiarity with service-oriented architecture and the software development lifecycle.
• Strong technical background ideally in the hospitality industry with knowledge of POS systems, payments, credit card processing and general restaurant experience
• Possess a broad and flexible toolkit of techniques that can be used organize people and activities that clearly assign responsibility for tasks and decisions, sets well-defined objectives and measures, monitors progress, and delivers results.
• Strategic Agility - can see ahead and anticipate future consequences and trends accurately, has a broad knowledge and perspective, is future oriented and can be creative when thinking about solutions
• Knowledgeable about how organizations operate and knows how to get things done through both formal and informal channels.
• Flexibility to adapt project management approach and leadership style to the context and constraints of each project.
• Excels at leading diverse teams and possess the necessary soft skills to be successful including strong interpersonal and communication skills, ability to negotiate and resolve conflicts and building commitment within a team and relating well to all kinds of people to build constructive and effective relationships.
• Creates focus for others by quickly identifying what is important and eliminating roadblocks.
• Quick and versatile learner that quickly grasps the essence of and underlying structure of ideas, technology/systems, processes, etc.
• Excellent verbal and written communication skills.
• Ability to influence others without having direct authority.
• Flexible with a high tolerance for uncertainty and ambiguity.
• Confident, self-aware team player open to receiving and providing, effective feedback.
• Instinctive problem solver that uses rigorous logic and methods to delivery effective solutions.
• Expert in group facilitation and strong work ethic.
  
  

Benefits

• Eligible for an annual bonus
• Flexible paid time off and holidays
• Health, vision, dental, life insurance plans, and discounts
• 401(k) savings plan plus a company match with immediate vesting
• Eligible to participate in the employee stock purchase plan after 1 year of continuous employment
• Discounts on Red Robin food
  
  

Compensation Range: $112,800.00 - $155,100.00

Red Robin is an Equal Opportunity & E-Verify Employer

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