Information Technology Technician

About the Company

RED-Rochester is a multi-utility generation plant and district energy supplier to one of the world’s most comprehensive industrial parks: the Eastman Business Park. Supporting a 1,200-acre campus, RED-Rochester has the utilities, infrastructure, technical services, support services, space and complementary regional resources to benefit a wide range of industry verticals.

About the Role

We are seeking an Information Technology (IT) Technician who enjoys the challenge of supporting a diverse industrial internal client group with support ranging from network engineering activities end user support. Our infrastructure consists of a blend of classic and modern industrial assets and requires a person with broad industrial and utilities expertise – able to instruct and advise others; able to manage both up and down the organization; and able to work collaboratively with other departments to achieve success. The IT Technician is responsible for the reliable and cost-effective operation of RED’s IT systems. Must ensure efficient and productive utilization of financial resources and IT assets to minimize unplanned downtime and avoid impacting utility plant operations. Must ensure best practices are followed to implement effective cybersecurity for RED’s IT and OT infrastructure. Must follow all company procedures to maintain a safe workplace and comply with all regulatory requirements.

Responsibilities

• Ensure all IT systems are highly reliable, and cost effectively maintained.
• Act as owner of RED’s Operational Technology (OT) PWCS cybersecurity monitoring/backup/patching system- deploy patches to control system servers/workstations/controllers, set up monitoring of control system assets and network equipment, utilize existing cybersecurity tools to monitor systems, and recommend/implement additional monitoring to improve security and reliability.
• Work with external vendors to perform annual IT cybersecurity assessments and penetration testing. Work independently and with other IT staff to remediate physical, network, server, application, and end-user issues identified during testing.
• Manage vulnerability scanning tool and remediate issues identified by the tool.
• Act as RED’s primary network administrator – including configuration of network switches, management of DHCP/DNS servers, identification of network vulnerabilities, implementing and periodically testing network segmentation, leading in-house upgrades of network equipment, etc.
• Along with other IT staff, manage RED’s Windows Domain and various IT servers (both physical and virtual, primarily Windows Server OS).
• Along with other IT staff, administer company cell phones and hardwired phone system.
• Along with other IT staff, administer security camera system and provide front-line troubleshooting for camera issues.
• Along with other IT staff, administer CCure access control system and provide front-line troubleshooting for workstation/controller issues.
• Work with other IT staff to develop and implement effective IT Preventative Maintenance (PM) programs to improve equipment reliability (patching, hardware cleaning, periodic upgrades, etc.)
• Along with other IT staff, administer nearly all cloud-based and locally-hosted applications used by the company: VelocityEHS, TagsPro, Bluebeam, Office365, OSIsoft PI system, Maximo, CCure, CompliantPro, ESRI ArcGIS, AutoCAD, CEMS, etc.
• Along with other IT staff, act as support escalation point when our MSP helpdesk is unable to resolve end-user issues. Users are directed to our MSP for basic/primary helpdesk support to free up our internal IT team (including you!) to tackle more complex issues.
• Assist Manager and I&C Engineers in building monitoring of plant, network, and control system assets in OSIsoft PI system.
• Act as Project Manager when necessary to implement small IT system projects. Must be able to marshal the people and resources needed to successfully plan, schedule and execute projects on time and on budget.
• Assist manager in developing and managing team Key Performance Indicators (KPI’s).
• Assist manager in developing future budgets and managing current year IT team budget.

Qualifications

Bachelor’s degree preferred (in related discipline such as Computer Science, Network Administration, Cybersecurity, Statistics, Science or Engineering), OR an equivalent combination of education & additional experience (such as an Associates’ degree, relevant training in the US Military, etc.) Minimum 5 years’ hands-on experience with Windows domain environments/Microsoft 365, server VM administration, end-user desktop support, and network administration. Operational Technology system experience (networking for SCADA or DCS) strongly preferred. Current CompTIA A holder (or ability to obtain within 1 year of employment), current CCNA holder (or ability to obtain within 1 year of employment) and current CCNP holder (or ability to obtain within 2 years of employment) OSIsoft PI data collection system experience is a plus.

Required Skills

• Dedication to customer service and understanding that our most important customer is RED’s Operations team
• Network management skills (Cisco network equipment configuration experience preferred).
• Windows domain administration skills.
• Fundamental understanding of electrical, mechanical, and controls systems preferred.
• Ability to work independently.
• Must be a results-driven self-starter with the desire to maximize reliability and security of IT systems in a dynamic operating environment.
• Demonstrates a high level of emotional intelligence and is able to communicate in a calm, professional manner in stressful environments.
• Able to communicate and explain technical ideas in layman’s terms to assist leadership, end users, and others without technical expertise in making informed decisions.
• Able to adjust easily to rapid change, possesses a strong sense of urgency, and is able to work well under pressure.
• Technical problem solving, analytical and decision making skills are required.
• Strong attention to detail and strong documentation skills required.
• Possesses excellent written and oral communication skills in English.

Preferred Skills

• OSIsoft PI data collection system experience is a plus.

Pay range and compensation package

Pay range or salary or compensation

Equal Opportunity Statement

Include a statement on commitment to diversity and inclusivity.