What are the responsibilities and job description for the BDC - Business Development Representative - Red Rock HD position at Red Rock Harley-Davidson?

Job Description

Are you ready to ditch your boring job and work for a company that thrives on fun and adventure? If so, Red Rock Harley-Davidson is looking for an enthusiastic individual to join our Business Development team. Working with customers and coworkers to ensure the highest level of customer service and satisfaction. Red Rock Harley-Davidson will provide the training and tools necessary to succeed, candidates need to bring the right attitude and a passion for our products. We look forward to seeing your resume. Come check out our dealership to see us in action at 2260 S Rainbow Blvd, Las Vegas, NV 89146.

Business Development Representative

The priority of this position is communication and follow-up with customers (potential, new, returning) resulting in successful appointments being made. Focus is continuously on the customer flow from BDC through the sales process.

Duties and Responsibilities

Business Development
Set appointments for new or returning customers.
Answering incoming phone calls and online inquiries.
Make calls on unsold follow ups.
Take and make calls regarding direct buys of customer motorcycles.
Make appointment confirmation calls.
Maintaining contact with customers to ensure they are happy with our service.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions with an upbeat and friendly tone.
Answer all customer questions or make a commitment to get the answer in a timely manner.
Ensuring potential customers are aware of any promotions.
Maintaining thorough, up-to-date knowledge of our products.
New inventory calls.
Perform other related duties as assigned or requested.

Qualifications and Job Requirements

Outstanding Customer service experience

Excellent multi-tasking skills

Superior verbal and written communication skills

Call center experience preferred

General computer skills

Advanced Typing abilities

Experience using customer management software or the ability to learn those used in position

Physical Demands

Requires the use of both hands.

Requires sitting for extended periods.

Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.

May require standing and / or walking for extended periods of time.

Working Conditions

The noise level in the work environment can be loud.

Majority of work-day spent at a desk, in office, with others or independent.

Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership or service department.

Occasionally exposed to exhaust fumes or other airborne particles.

Compensation

12 per hour training pay

10 per hour base plus commissions on appointments, motorcycles purchased, motorcycles sold, and finance products purchased.

Salary : $10

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BDC - Business Development Representative - Red Rock HD

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