What are the responsibilities and job description for the Hotel Front Desk Agent - Part Time position at Red Roof/HomeTowne Studios Flint MI?
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk and lobby.
Experience:
- Previous Front Desk experience.
- Familiarity with phone systems and phone etiquette
- Strong guest service skills with the ability to anticipate needs and provide personalized service
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with professionalism and grace
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15