What are the responsibilities and job description for the Front Desk Associate/Receptionist position at Red Roof Inn Austin South?
Job Summary
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A background in hospitality or hotel is preferred.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Handle guest inquiries and resolve any issues or concerns with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems and other office equipment effectively.
- Assist with administrative tasks as needed, including scheduling appointments and managing correspondence.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Promote hotel services and amenities to enhance the guest experience.
Requirements
- Previous experience in front desk operations or guest services in a hotel setting is preferred.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong knowledge of hospitality principles is advantageous.
- Proficient in using phone systems and basic office software.
- Excellent interpersonal skills with a focus on customer service.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail.
Join our team as a Front Desk Receptionist and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 35 – 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Overnight shift
Ability to Commute:
- Austin, TX 78744 (Required)
Ability to Relocate:
- Austin, TX 78744: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15