What are the responsibilities and job description for the Night Auditor position at Red Roof Inn Macclenny?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for managing front desk operations, performing nightly audits, and providing exceptional guest services. The ideal candidate will possess strong communication skills and a keen attention to detail, contributing to a welcoming atmosphere for guests.
Duties
- Conduct nightly audits of hotel operations, ensuring accuracy in financial reporting and guest accounts.
- Manage front desk responsibilities, including check-ins and check-outs, while addressing guest inquiries and concerns promptly.
- Maintain effective communication with other departments to ensure seamless service delivery throughout the night.
- Utilize phone systems to handle incoming calls and assist guests with reservations or special requests.
- Provide exceptional customer service by anticipating guest needs and resolving issues efficiently.
- Ensure the front desk area is well-organized and presentable at all times.
- Assist in preparing reports for management regarding occupancy levels, revenue, and other key metrics.
Experience
- Previous experience in hotel management or as a Night Auditor is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong background in hospitality with proven skills in guest services and customer relations.
- Familiarity with front desk operations and phone etiquette is essential for success in this role.
- Proficiency in using hotel management software and phone systems will be advantageous.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
Education:
- High school or equivalent (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Macclenny, FL 32063 (Required)
Ability to Relocate:
- Macclenny, FL 32063: Relocate before starting work (Required)
Work Location: In person
Salary : $13