What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Red Roof Inn & Suites Hamburg?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for visitors, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve issues promptly, maintaining high standards of guest relations.
- Operate phone systems to manage incoming calls, take reservations, and provide information about hotel services.
- Maintain knowledge of hotel amenities, local attractions, and events to assist guests effectively.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the hotel's standards of cleanliness and professionalism at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of phone etiquette and effective communication skills.
- Familiarity with hotel management systems is a plus.
- Ability to multitask and remain calm under pressure while providing excellent guest service.
- A friendly demeanor with a passion for hospitality and guest relations.
- Availability to work flexible hours, including nights, weekends, and holidays as needed.
- High school diploma or equivalent; further education in hospitality management is an advantage.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.17 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Lexington, KY 40505 (Required)
Ability to Relocate:
- Lexington, KY 40505: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $13