What are the responsibilities and job description for the Front Desk Agent position at Red Roof Inn?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing reservations, addressing guest inquiries, and facilitating a smooth check-in and check-out process. The ideal candidate will have a passion for hospitality and a commitment to enhancing the guest experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations including check-in and check-out procedures.
- Handle reservations, cancellations, and modifications efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Utilize phone etiquette to manage incoming calls professionally.
- Assist with administrative tasks as needed to support hotel management.
Qualifications
- Previous experience in guest services or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Knowledge of hotel management systems is an advantage.
- Excellent phone etiquette and communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Bilingual or multilingual candidates are highly desirable to accommodate diverse guests.
- A positive attitude, attention to detail, and strong problem-solving abilities are essential.
- Flexibility to work various shifts including weekends and holidays as required.
Join our team as a Front Desk Agent where you can make a difference in the hospitality experience for our guests!
Job Type: Full-time
Pay: $8.00 - $8.01 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $8 - $8
