What are the responsibilities and job description for the Front Desk Agent position at Red Roof Inn?
Overview:
We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk, who is open to work any shift. This position plays a crucial role in providing exceptional guest experiences and ensuring the smooth operation of our hotel. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and friendly demeanor, providing excellent customer service throughout their stay
- Check guests in and out, ensuring accuracy of information and timely completion of necessary paperwork
- Answer phone calls and respond to guest inquiries, providing information about hotel amenities, services, and local attractions
- Handle guest requests promptly and efficiently, resolving any issues or concerns that may arise
- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records
- Maintain cleanliness and organization at the front desk area, including the lobby and reception area
- Assist with other administrative tasks as needed
Experience:
- Previous experience in customer service or hospitality is preferred
- Strong communication skills with excellent phone etiquette
- Familiarity with hotel operations and front desk procedures is an asset
- Bilingual proficiency is a plus
- Knowledge of night audit procedures is desirable
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
We offer competitive pay rates and opportunities for career advancement within our hotel management team. If you are passionate about delivering exceptional guest services and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
Note: All positions must be paid, including internship positions.
Must be available for all shifts.
MUST BE ABLE TO PASS A BACKGROUND CHECK.
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $10 - $13
